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Front Office Agent

545346

Rooms

Full time

Mandarin Oriental, Manila

The Front Office Agent is the first point of contact for guests and plays a critical role in delivering exceptional service in line with Mandarin Oriental’s legendary standards. This role is responsible for ensuring seamless arrival and departure experiences, handling guest requests with efficiency and grace, and creating memorable interactions that reflect the brand’s commitment to luxury hospitality. In a pre-opening environment, this role plays a key part in establishing operational procedures, supporting team training, and ensuring readiness for a seamless hotel opening.

545348

Rooms

Full time

Mandarin Oriental, Manila

The Concierge Agent is responsible for delivering exceptional, personalized guest services by providing accurate information, tailored recommendations, and seamless arrangements that enhance the overall guest experience. As an ambassador of Mandarin Oriental, the Concierge Agent ensures every interaction reflects the brand’s legendary service culture, anticipating guest needs and exceeding expectations. In a pre-opening environment, the Concierge Agent plays a key role in building destination knowledge, supporting operational readiness, and contributing to the successful launch of the hotel.

545366

Rooms

Full time

Mandarin Oriental, Manila

The Laundry Agent is responsible for processing guest laundry, hotel linens, uniforms, ensuring the highest standards of cleanliness, hygiene, and presentation. This role supports the efficient operation of the laundry department, delivering high-quality results in line with Mandarin Oriental’s legendary service standards. In a pre-opening environment, the Laundry Agent contributes to operational setup, training, and readiness to ensure seamless laundry services from opening day.

545365

Rooms

Full time

Mandarin Oriental, Manila

The Laundry Supervisor is responsible for overseeing the daily operations of the laundry department, ensuring efficient processing, high-quality standards, and timely delivery of all hotel linens, uniforms, and guest laundry. In a pre-opening environment, this role is essential in setting up operational procedures, training the laundry team, and ensuring readiness for smooth and efficient laundry operations in alignment with Mandarin Oriental’s legendary service standards.

545363

Rooms

Full time

Mandarin Oriental, Manila

The Public Area Supervisor is responsible for overseeing the cleanliness, maintenance, and presentation of all public and back-of-house areas of the hotel, ensuring they meet the highest standards of luxury in line with Mandarin Oriental’s legendary service philosophy. In a pre-opening environment, this role is critical in setting cleanliness standards, supporting operational readiness, and ensuring all areas are prepared to deliver a flawless first impression to guests.

545367

Full time

Mandarin Oriental, Manila

The Commis Chef is an integral part of the culinary team, supporting senior chefs in preparing and presenting dishes to the highest standards. This role offers a valuable opportunity to develop skills in a luxury hotel environment while contributing to the exciting pre-opening journey of Mandarin Oriental Makati.

545361

Rooms

Full time

Mandarin Oriental, Manila

The Houseman is responsible for providing essential support to the Housekeeping team to ensure efficient operations, proper supply distribution, and the overall cleanliness and readiness of guest rooms and public areas. This role plays a vital part in maintaining operational flow and upholding Mandarin Oriental’s legendary standards of service and presentation. In a pre-opening environment, the Houseman contributes to setup activities, organization of housekeeping areas, and readiness for a seamless hotel opening.

545362

Rooms

Full time

Mandarin Oriental, Manila

The Public Area Attendant is responsible for maintaining the cleanliness, hygiene, and overall presentation of all public and back-of-house areas of the hotel to the highest standards. This role ensures that all guest-facing spaces are immaculate, well-maintained, and reflective of Mandarin Oriental’s legendary luxury service experience. In a pre-opening environment, the Public Area Attendant plays a key role in preparing all areas of the hotel for opening, supporting deep cleaning efforts, and learning brand standards to ensure operational readiness.

545360

Rooms

Full time

Mandarin Oriental, Manila

The Seamstress is responsible for maintaining, altering, and repairing hotel linens, uniforms, and soft furnishings to ensure they meet Mandarin Oriental’s exceptional quality and presentation standards. This role supports the Housekeeping department by ensuring all textile items are well-maintained, properly fitted, and consistently presented at a luxury level. In a pre-opening environment, the Seamstress plays a key role in preparing uniforms and linen inventories, supporting fittings, and ensuring readiness for hotel opening.

545359

Rooms

Full time

Mandarin Oriental, Manila

The Butler is responsible for delivering highly personalized, anticipatory, and discreet service to guests, particularly in suites and premium accommodations. As a key ambassador of Mandarin Oriental, the Butler ensures every aspect of the guest stay is tailored, seamless, and exceeds expectations, reflecting the brand’s legendary luxury service standards. In a pre-opening environment, the Butler plays a vital role in building service culture, participating in training, and ensuring readiness to deliver exceptional guest experiences from the outset.

545357

Rooms

Full time

Mandarin Oriental, Manila

The Room Attendant is responsible for maintaining the cleanliness, hygiene, and overall presentation of guest rooms and assigned areas to the highest standards of Mandarin Oriental. This role ensures that every guest room provides a comfortable, luxurious, and welcoming environment, reflecting the brand’s legendary service philosophy. In a pre-opening environment, the Room Attendant plays a critical role in preparing guest rooms, learning brand standards, and supporting the hotel’s readiness for opening.

545358

Rooms

Full time

Mandarin Oriental, Manila

The Head Butler is responsible for leading and managing the Butler Services team, ensuring the delivery of highly personalized, intuitive, and discreet luxury service to guests, particularly those in suites and villas. As a key ambassador of Mandarin Oriental, the Head Butler upholds the brand’s legendary service standards and creates exceptional, memorable guest experiences. In a pre-opening environment, this role is instrumental in establishing Butler operations, standards, and service culture, while building a world-class team for a seamless hotel opening.

545356

Rooms

Full time

Mandarin Oriental, Manila

The Housekeeping Supervisor is responsible for overseeing the daily operations of assigned sections, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental’s legendary service standards. In a pre-opening environment, this role is essential in supporting operational setup, training team members, and ensuring readiness for a seamless and successful hotel opening.

545355

Rooms

Full time

Mandarin Oriental, Manila

The Housekeeping Coordinator is responsible for supporting the day-to-day administrative and operational coordination of the Housekeeping Department. This role serves as the central communication hub, ensuring seamless coordination between Housekeeping, Front Office, Engineering, and other departments to maintain the highest standards of cleanliness, efficiency, and guest satisfaction in line with Mandarin Oriental’s legendary service standards. In a pre-opening environment, the Housekeeping Coordinator plays a vital role in organizing systems, establishing communication protocols, and ensuring operational readiness.

545407

Commercial & Brand/Marketing

Full time

Mandarin Oriental, Manila

Deliver a seamless and refined reservations experience, ensuring accurate bookings and exceptional guest service aligned with luxury hospitality standards.

545354

Rooms

Full time

Mandarin Oriental, Manila

The Assistant Executive Housekeeper supports the Executive Housekeeper in the overall management and leadership of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental’s legendary service standards. In a pre-opening environment, this role is critical in assisting with setup, systems implementation, and team development to ensure operational readiness and seamless execution from opening day.

545411

Full time

Mandarin Oriental, Manila

The Steward will be an integral member of the pre-opening team, supporting the daily stewarding operations to ensure exceptional standards of cleanliness, hygiene, and efficiency across all kitchen and back-of-house areas. This role contributes to delivering a seamless and safe culinary environment in line with Mandarin Oriental’s commitment to excellence and supports the successful opening of Mandarin Oriental Makati, Manila.

545406

Full time

Mandarin Oriental, Manila

Supports Sales and Events teams in driving market entry and brand positioning of Mandarin Oriental Makati. Ensures smooth execution of sales activities and event operations in a fast-paced pre-opening environment.

545403

Full time

Mandarin Oriental, Manila

As Kitchen Artist, you will be responsible for elevating the hotel’s culinary identity through exceptional artistic craftsmanship, specializing in fruit and vegetable carving, decorative showpieces, buffet artistry, and high‑impact visual presentations. You will transform ingredients into refined artistic expressions that enhance guest experiences across restaurants, banquets, and special events. During the pre‑opening phase, you will play a key role in developing visual concepts, designing display pieces, and ensuring the artistic identity of Mandarin Oriental Makati, Manila is executed with precision and creativity.

545396

Rooms

Full time

Mandarin Oriental, Manila

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Desk, ensuring exceptional guest service standards consistent with Mandarin Oriental’s legendary service philosophy. This role supervises front office colleagues, coordinates guest services, and ensures smooth check-in/check-out processes while maintaining the highest levels of luxury hospitality and operational efficiency. During the pre-opening phase, the role focuses heavily on planning, setup, recruitment, training, and implementation of procedures. Post-opening, the Supervisor will oversee daily operations, ensuring seamless guest experiences, operational excellence, and adherence to all standards.

545393

Rooms

Full time

Mandarin Oriental, Manila

The Guest Service Supervisor (PABX) oversees the Communications Centre operations, ensuring all guest and internal communications are handled efficiently, professionally, and in line with Mandarin Oriental’s legendary service standards. During the pre-opening phase, this role is instrumental in setting up systems, standards, and training to ensure a seamless opening and exceptional guest experience from day one.

545395

Rooms

Full time

Mandarin Oriental, Manila

The Uniform Attendant is responsible for the efficient management, issuance, maintenance, and control of all employee uniforms, ensuring that all colleagues are consistently presented in immaculate condition in line with Mandarin Oriental’s luxury standards. This role plays an essential part in supporting the overall grooming and professional image of the hotel, ensuring uniforms are clean, well-maintained, properly fitted, and readily available at all times.

545386

Full time

Mandarin Oriental, Manila

The R.S Order Taker / Cashier plays a vital role in ensuring seamless order processing and accurate financial transactions within the Food & Beverage operation. As a key point of contact, this role supports service efficiency and enhances the guest experience by maintaining precision, organization, and professionalism in all interactions. In alignment with Mandarin Oriental’s legendary service standards, the role ensures accuracy in billing, order coordination, and reporting, contributing to a smooth and refined dining experience.

545392

Rooms

Full time

Mandarin Oriental, Manila

The Guest Service (PABX) Operator is responsible for handling all incoming and outgoing communications within the hotel, ensuring calls are answered promptly, courteously, and professionally. As one of the primary guest contact points, the PABX Agent plays a critical role in delivering Mandarin Oriental’s legendary service through clear, warm, and efficient communication. In a pre-opening environment, the PABX Agent contributes to operational readiness, participates in training and system testing, and helps establish communication standards for the hotel.

545388

Full time

Mandarin Oriental, Manila

The Assistant Banquet Manager supports the Director of Banquets in delivering exceptional event experiences aligned with Mandarin Oriental’s legendary service standards. This role oversees the seamless execution of banquet operations, ensuring precision in planning, service delivery, and financial accountability. With a strong focus on coordination, team leadership, and guest engagement, the role ensures that each event is executed flawlessly while fostering a culture of excellence, collaboration, and personalized service.

545377

Rooms

Full time

Mandarin Oriental, Manila

The Assistant Chief Concierge supports the Chief Concierge in leading the Concierge team to deliver exceptional, personalized, and anticipatory guest services aligned with Mandarin Oriental’s luxury brand standards. This role ensures seamless guest experiences, oversees daily concierge operations, and drives service excellence through leadership, training, and attention to detail. The role is highly guest-facing and requires strong local knowledge of Manila, impeccable communication skills, and the ability to curate bespoke experiences for high-profile and VIP guests.

545389

Full time

Mandarin Oriental, Manila

The Banquet Manager is responsible for overseeing the overall banquet and events operation, ensuring the seamless execution of all functions in line with Mandarin Oriental’s legendary service standards. This role leads the planning, coordination, and delivery of exceptional events, creating memorable experiences for guests through precision, personalization, and attention to detail. Working closely with the Culinary, Catering & Event Sales, and other operational teams, the Banquet Manager ensures operational excellence, financial performance, and team engagement.

545379

Commercial & Brand/Marketing

Full time

Mandarin Oriental, Manila

The Sales Executive for Group & MICE is a key commercial driver, accountable for maximizing group business value across rooms, F&B, events, and curated experiences. This role is focused on converting high‑yield enquiries, building long‑term partnerships, and positioning Mandarin Oriental Makati as the premier luxury venue for meetings, incentives, conferences, and exhibitions in Metro Manila.

545384

Full time

Mandarin Oriental, Manila

The F&B Captain / Supervisor plays a pivotal role in delivering exceptional dining experiences in line with Mandarin Oriental’s legendary service standards. This role is responsible for leading the front-of-house team through proactive, interactive, and responsive supervision, ensuring each team member is empowered to perform with confidence and excellence. The F&B Captain / Supervisor ensures seamless service flow, fosters a culture of anticipation and personalization, and creates memorable guest interactions that reflect the brand’s commitment to luxury hospitality.

545378

Commercial & Brand/Marketing

Full time

Mandarin Oriental, Manila

The Sales Executive for Corporate & Transient Accounts is a key commercial driver, directly accountable for revenue growth from top corporate clients and transient travelers. This role is focused on proactive prospecting, pipeline creation, and conversion of high‑value accounts, positioning Mandarin Oriental Makati as the premier luxury hospitality partner for the corporate sector. Success will be measured by account production, revenue contribution, and market penetration.

Preferred Language

Front Office Agent

Concierge Agent

Laundry Agent

Laundry Supervisor

Public Area Supervisor

Commis Chef

Houseman

Public Area Attendant

Seamstress

Butler

Room Attendant

Head Butler

Housekeeping Supervisor

Housekeeping Coordinator

Reservations Sales Agent

Assistant Executive Housekeeper

Steward

Sales and Catering & Events Coordinator

Kitchen Artist - Chef de Partie

Front Office Supervisor

Guest Service Supervisor (PABX)

Uniform Attendant

R.S. Order Taker/Cashier

Guest Service (PABX) Operator

Assistant Banquet Manager

Assistant Chief Concierge

Banquet Manager

Sales Executive for Group & MICE

F&B Captain / Supervisor

Sales Executive for Corporate & Transient Accounts