Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Create and maintain a pleasant working environment and foster teamwork at all times
•    Assist Restaurant Manager to constantly find ways to further increase revenues without sacrificing pre-determined standards
•    Communicate guest feedback to the Restaurant Manager at once and through the use of the outlets log book
•    Ensure effective communication between Supervisor and Staff
•    Ensure that all service colleagues are briefed regularly on the hotels policies and procedures
•    Ensure effective implementation of the IMS policy and procedures
•    Ensure continuous training and awareness of the IMS system
•    Ensure OTPs are monitored and acted upon
•    Identify areas of improvement through CPAR or suggestions