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In Room Dining Supervisor 送餐主管

  • 540302
  • Food & Beverage
  • Full time
  • Mandarin Oriental, Sanya

Provide leadership and support for In-Room Dining Manager, order takers, servers and private bar attendants.
为所有送餐部员工提供管理和帮助

Trains, evaluates and schedules In-Room Dining staff to include, order takers, servers and private bar attendants.
为送餐部员工提供培训,评估和日程安排

Performs administrative duties such as, but not limited to, scheduling, payroll and inventory
执行行政职责如,但不限于,调度,工资和库存

Inspects In-Room Dining area, floors, and service landings to ensure standards of service are maintained.
检查客房用餐区、地板和服务登陆系统,确保标准的服务是在维护中。

Responds to guest inquiries and coordinates special arrangements
回应客人的需求,协调一些特殊的安排

Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary.
加强建立一些指示和酒店的政策,并给予实施

Implements new menus and promotions such as holiday and special event promotions.
实现新的菜单和促销例如假期和特殊事件促销活动

Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department
将所有可疑的人或活动和危险或不安全的条件报告给保安部

Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
提供指导/引导客人和员工的安全在火灾或其他紧急情况下

Performs a variety of other duties as assigned by the Director of Food and Beverage or In-Room Dining Manager.
执行各种由餐饮总监或送餐部经理指定的其他任务

Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
回应客人的问题,为客人提供帮助,指示和一些要要求

Attend pre-conference and post conference meetings
出席一些相关的会议

Chair daily departmental meeting
出席每天的会议

Attend weekly Food & Beverage meeting
出席餐饮部每周会议

Chair daily event orders
出席日常活动

Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
所有的信息交流/更改要用一个准确和及时的方式与酒店同事沟通

Maintain an active trace system for guest history on their F&B preferences
为客人的喜好历史记录保持一个积极跟踪

Audit checks when necessary
在有必要的时候做审查

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