Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Food and Beverage Trainee will have an 18-month intensive learning experience across number of food and beverage outlets. The role will be coached and mentored by the Director of Food and Beverage and will have regular meetings with the Director of F&B and the General Manager to check on learning progress.

By the end of the program, he will be able to confidently perform an Assistant Manager level role. The Food and Beverage Trainee will meet and exceed guest expectations by providing efficient and courteous F&B service in accordance with Legendary Quality Experiences.

Responsibilities

General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.

Departmental:

• Enhance previous knowledge gained in school and internships and place it into practice.
• Carry out all required tasks of frontline roles and up to supervisory level in a progressive manner as part of the development.
• Support the respective Restaurant/Outlet Manager in operational and administrative aspects of the outlet
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
• Learn to take ownership of all related tasks assigned by the management team.
• Assist the management team to plan and execute special promotional activities for the outlets.
• Have a good understanding of food and beverage offerings and be able to verbally explain those to guests.
• Learn and perform any tasks related to billing per hotel standards and cashiering policies.
• Analyse and study each department assigned to and acquire a good understanding of all corresponding sequences of service and outlets concepts.
• Be involved in all stewarding related administrative matters and learn about and contribute to the overall HACCP system.
• Develop and gain skills in all Food and Beverage computer systems.
• Learn and understand the requisition and stock systems of the F&B division.
• Learn and feel comfortable to conduct briefings, prepare rotas and assign colleague’s duties.
• Learn and understand the financial aspects of the F&B division.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.

Colleague Relations:

• Learn to create and maintain interpersonal relationship with the goal of being respected and acknowledged by the team.
• Learn training methods and skills, to carry out training activities and on the job trainings.
• Learn how to adapt to uncomfortable and challenging situations with guests and colleagues
• Build-up leadership skills to create strong relations with colleagues and subordinates.
• Be committed to being a team player; proactively cooperating and supporting colleagues and superiors in operational tasks.

Guest Relations:

• Learn how to approach and deal with guests and use proper manners in a professional atmosphere.
• Respond proactively to guest enquiries, ensuring that appropriate action is taken in the absence of the manager in charge.
• Develop character and confidence to feel natural and comfortable with any type contact with the guests.
• Learn how to handle complains professionally.
• Learn the meaning and use of proper up-sell techniques.
• Fully involved in the service and learn how to run the floor or a service section if required.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs) standards
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.

Qualifications

• Likely to be recent graduates or individuals early in their career, however not essential
• Globally or regionally mobile
• Fluency in English and preferably one other language
• Demonstrates strong aspiration and ambition
• Early indicators of a High Potential with focus on agility and early leadership skills