MANDARIN ORIENTAL HOTEL GROUP

We are currently looking for a talented and highly driven Host/Hostess with passion of creating meMOrable dining experiences for guests.

Be part of the pre-opening team of our new and exciting restaurant launch. Following a phase of significant transformation, the hotel will unveil Europe's first opening of a celebrated hospitality brand.

Sharpen your skills and learn invaluable new ones as you transcend hospitality in seamless fashion and lively interactions.

The Host/Hostess reports directly to the Restaurant Manager

Main Responsibilities: 

• Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email
• Schedule all reservations and planned seating arrangements with management prior to service period
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible
• Welcome and escorts the guests with the overall objective to delight and satisfy each and every guest
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately
• Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station
• Perform any tasks related to billing according to hotel standards and cashiering policies if required
• Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the outlet manager
• Foster a culture of teamwork, collaboration, and continuous improvement among the restaurant colleagues.

Job Requirements:

• Minimum 5 years experience working in a luxury hotel environment. European experience is a must
• Minimum 2 years experience in a similar position
• Ability to communicate in proper English & French both verbally and in writing
• Excellent overall communication skills
• Able to multi-task
• You will have exceptional inter-personal and organizational skills
• Must be of smart appearance with excellent personal hygiene standards

 Please note this is a full-time permanent position 

Benefits:

We provide a comprehensive Benefits Package which includes

• meals whilst on duty
• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!