Duties and Supporting Responsibilities

• Supervise the day-to-day operation of the Food and Beverage Department.
• Assist DOFB in controlling and analyzing on an on-going basis for the following:
• Guest satisfaction
• Merchandising and marketing on special project
• Operating costs
• Sanitation, cleanliness and hygiene
• Ensure optimum performance in specific areas as assigned in the above areas
• Handle, under the guidance of the DOFB, responsibilities such as hiring specific levels of employees, employee orientation, job performance appraisal, coaching to ensure appropriate staffing and productivity.
• Ensure job descriptions and brand standards pertaining to the Food and Beverage department are updated annually, or when necessary.
• Assist in the preparation of the hotel’s strategy plan, annual marketing plan, goal program and budgeting for the Food and Beverage Department.
• Plan in conjunction with the DOFB and outlet Managers activities, promotions, menu implementations according to the annual marketing plan
• Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
• Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned
• Handle customer comments and complaints and take swift corrective action after consultation with the DOFB and department head concerned
• Conduct daily hotel tours to observe operational standards and difficulties and follow them up with the relevant Managers
• Listen to employee grievances and to take timely remedial action.
• Assist the DOFB in all administrative duties, including, but not limited to departmental checklists and departmental reports
• Inform the DOFB on a daily basis of all relevant information in operational and personal matters, including information, which does not require his action.
• Attend to and contribute to the Food and Beverage meeting.
• Assume the responsibilities of the DOFB in his absence.
• Perform related duties and special projects as assigned by the DOFB.
• Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards
• Foster positive thinking and motivation within all Food and Beverage outlets by giving active assistance and advice on more effective ways of running the outlets
• Ensure that positive working relations with non Food and Beverage departments are fostered giving co-operation at all times
• Ensure disciplinary and grievance procedures are properly adhered to and followed
• Write and proof-read memorandums, letters and menus of the department
• Be responsible for and accountable for the departmental operating budget
• Find ways to improve the efficiency of the operations, which will benefit our clients
• Find ways of maximizing and increasing sales and/or yield (in revenue centers)
• Find methods of reducing costs without affecting the level of service or product received by the guests
• Propose and initiate when approved, new services and products for our guests
• Ensure & monitor all the F&B related marketing & promotion message up to date
• Perform any other reasonable duties as required by the DOFB from time to time