The key responsibilities of the Assistant Director of Food & Beverage are to ensure:
The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
The sales are driven to full potential in specific outlets as appointed by the Director of Food & Beverage.
All costs are in line with sales without compromising quality, i.e. minimum 88% LQA score.
All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
Supporting and implement new Talent Development initiatives.
Taking the time to meet all new Food & Beverage colleagues
Assisting in sourcing the best available products, constantly aiming to improve quality and communicating about the products both internally and externally.
Establishing good partnerships with suppliers and involving them in activities that will strengthen working relationships
Monitoring and constantly improving quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
Handling of guest complaints.
Overseeing every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
Conducting daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
Preparing a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
Following the local and global food & beverage trends.
Ensure that all managers plan and implement effective training programmes in the appointed outlets.
Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
Responding to any changes within the Food & Beverage department as dictated by the hotel management.
Act as the secondary point of contact to the Corporate Food & Beverage Team.
Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives
Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department
We are looking for an experienced Restaurant General Manager to lead a dynamic pre-opening team. if you possess a passion for hospitality, a knack for leadership, and a commitment to excellence, we invite you to join us on this exciting journey!
The Hotel
Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusiv...
Sign up for Job Alerts
Please indicate your department, category and hotel preferences and we will email you regular job alerts.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.