The Hotel

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and two Michelin-star venues, offering guests a series of elevated dining experiences This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

Duties and Supporting Responsibilities

Major responsibilities

-              Ensure the profitability, efficiency and creativity in each Food and Beverage outlets including banquet functions, outside catering events and in-room dining;

-              Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media;

-              Analyse and control food and beverage cost in order to achieve financial targets;

-              Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximise revenue generating opportunities;

-              Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest feedback from various channels as well as guest incident reports, and formulate action plans;

-              Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation;

-              Manage Food & Beverage outlets concept changes and renovations as well as the annual CAPEX handling

-              Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards;

-              Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details;

-              Be part of the Executive Committee team and provide advice and support in decisions and projects relating to the entire hotel.

-              Work closely with all related departments within the hotel to maximise collaboration and efficiency.

-              Perform any other reasonable duties as required by the Hotel Manager or General Manager from time to time.

Financial responsibilities

-              Manage budget of the entire Food & Beverage Division, monitor and control the expenses and ensure that there is no substantial overrun of costs

-              Accurately forecast financial performance

-              Review constantly and control operational cost without reducing quality and guest experience.

-              Work closely with Finance in reviewing financial performance regularly.

People & Culture responsibilities

-              Provide support to People & Culture in recruiting, training and developing colleagues.

-              Build effective teams, and provide comprehensive development and succession plans for the division.

-              Introduce effective training program across the division.

Health and Safety responsibilities

-              Ensure the F&B Division is compliant to all Fire, Life, Health, Safety and Security standards adopted by the Group;

-              To be aware of and comply with all F&B licence related matters.

-              To report any defects in the building or equipment according to the Hotel procedures.

-              To ensure any related accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.