Mandarin Oriental Pudong, Shanghai is looking for Assistant Cluster Revenue Manager to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the Reservations Department, The Assistant Cluster Revenue Manager reports to the Director of Revenue Strategy.

As the Assistant Cluster Revenue Manager, you will be responsible for the following duties:

• Revenue Strategy & Performance Assist the Director of Revenue Strategy in developing and executing revenue optimization and commercial strategies across assigned hotels.
• Monitor daily pick-up, pace, occupancy, ADR, RevPAR, market share and profitability performance to identify risks and opportunities.
• Support the development of strategic initiatives that drive Rooms, Total Revenue and Market Share growth.
• Support the preparation of short-term and long-term forecasts, budgets and annual business plans.
• Conduct demand analysis and recommend pricing strategies to maximize hotel revenues and profitability.
• Analyze competitor pricing, market conditions and industry trends to identify revenue opportunities.
• Prepare and distribute daily, weekly, monthly and ad-hoc performance reports.
• Participate in weekly Commercial Strategy and Execution Meetings, presenting analysis and strategic recommendations.

Commercial Collaboration

• Work closely with Sales, Marketing, Reservations, Front Office and other operational departments to align commercial objectives.
• Support the Director of Revenue Strategy in evaluating transient, corporate, wholesale and group business opportunities.
• Participate in promotional planning, distribution strategies and market positioning initiatives.
• Ensure revenue strategies, pricing decisions and demand forecasts are effectively communicated across departments.

Operational Excellence

• Complete special projects and other assignments as delegated by the Director of Revenue Strategy and Hotel Management.

As the Director of Revenue Strategy we expect from you:

- Bachelor's Degree in Hospitality Management, Business Administration, Finance, Economics
or related discipline preferred.

Work experience:

· Minimum 2–3 years of experience
in Revenue Management, Revenue Analysis, or Commercial Strategy within luxury
hospitality.

· Previous experience supporting
multiple properties or cluster commercial functions is preferred.

Job knowledge:

· Strong understanding of hotel revenue management principles and
practices.

· Knowledge of forecasting, pricing and inventory optimization techniques.

· Experience with Revenue Management Systems (e.g. IDeaS, D360/A360, Lighthouse,
etc.).

· Strong knowledge of hotel distribution channels, GDS, OTA and CRS
platforms.

· Advanced Microsoft Excel skills including Pivot Tables, Power Query and
financial modeling.

· Strong analytical and problem-solving skills.

· Ability to interpret data and translate insights into actionable
recommendations.

· Excellent communication and presentation skills.

· Excellent written and spoken English and Chinese.

Personal qualities

• Strong commercial mindset.
• Detail-oriented and highly analytical.
• Results-driven with a proactive approach.
• Ability to work independently and manage multiple priorities.
• Effective stakeholder management and influencing skills.
• Multi-lingual capability is an advantage.

Our commitment to you

• Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.
• Delicious work buffet meals &various team building activities.
• Support the internal talent transfer plan of the group worldwide.

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