Mandarin Oriental Pudong, Shanghai is looking for an Assistant Director of Sales to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the Sales Department, The Assistant Director of Sales reports to the Director of Sales.

As Assistant Director of Sales you will be responsible for the following duties:

• Explore new sources of business by developing new contacts
• Seek and contact new potential clients through:
  • Direct enquiry
  • Sales leads – local and overseas
  • Sales Blitz
• Be responsible for room night and revenue production from allocated accounts
• Entertain executives and secretaries of potential corporate companies and in-house guests to ensure future business to the hotel
• Monitor own accounts’ monthly production
• Monitor competitors’ performance where it relates to their particular market segment
• Update all Delphi Sales account profiles and contact people after every call to maintain a proper profile of all accounts
• Attend daily sales briefings and weekly sales meetings
• Participate in familiarization visits and entertain as and when required
• Entertain executives and secretaries of potential travel companies and in-house guests to ensure future business for the hotel
• Conduct on-site inspections for the existing or prospective travel influencers, decision makers and end users
• Be aware of current market trends and supply competitor activity information to the Director of Sales & Marketing
• Participate in sales trips and, when required, complete all sales reports within 1 week of trip
• Prepare weekly sales call reports
• Distribute seasonal gifts to major supporters
• Promote seasonal packages and any promotion to major supporters
• Perform other tasks, projects and assignments as designated by Hotel Management

As Assistant Director of Sales, we expect from you: 

Educational level:

• Degree or Diploma in Hospitality Management or relevant education

Work experience:

• Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred

Job knowledge:

• Able to liaise effectively with designated market segment accounts
• Knowledge of market segment
• A computer literate
• Fluent in English and local language

Personal qualities:

• Mature
• Initiative
• Presentable
• Outgoing
• Positive
• Self-motivated

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
• Delicious work buffet meals & various team building activities.
• Support the internal talent transfer plan of the group worldwide.

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