Mandarin Oriental Pudong, Shanghai is looking for a Hotel Manager to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the Executive Office Department. The Hotel Manager reports to the General Manager.

This position deputizes for the General Manager and will be responsible for operating profitably a dynamic and efficient hotel operation through direct supervision of the day to day functioning of the hotel, technical guidance and direction of personnel and control of the resources at hand in order to obtain the budgeted goals as a minimum standard.

As Hotel Manager, we expect from you:

• Excellent communication skills
• Excellent analytical skills
• Excellent leadership skills
• Excellent planning, organizing, time management skills
• At least 12 years hotel operational experience
• Minimum 5 years at Executive Committee level
• Strong operation background
• In depth knowledge of Housekeeping, Front Office and Laundry operations
• Knowledge of Revenue management, PMS and reservations Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees.
• Excellent overall communication skills
• Able to multi-task
• The ability to work well in a team environment
• Good knowledge of MS office software and hotel PMS
• Must possess a good written and verbal command of the English language
• Knowledge on contract skill experiences
• Knowledge efficiency on complains handling situation
• Train the trainer

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Delicious work buffet meals & various team building activities.
• Support the internal talent transfer plan of the group worldwide.
• Competitive salary and benefits package

We’re Fans. Are you?