To ensure comfort and satisfaction of hotel guests through liaising between them and other departments.
To be fully acquainted the hotel operation as a whole.
To take on the responsibility of checking maintenance, cleanliness and the safety of the property and to uphold employee discipline.
To act in the best interest of the guests, shareholders, employees and property and their well-being, when it is called for.
General
To greet and farewell all SA/TT/TP guests and to check that accommodation and amenities are in order prior to arrival of SA/TT guests.
To handle guest complaints diligently and professionally and to always give good feedback to the guests, whom they should see off on departure.
To follow up any special requests from guests as per instructions received from morning meetings or elsewhere.
To observe and patrol all areas of the hotel and to seek out and put forward ideas as to where improvements may be made, in the log book.
To report in the Assistant Manager’s log book incidents which required the Management attention and follow up with decisions made when necessary.
To follow up daily “FLAG” report issued by Reception Department.
To carry out regular inspections of guest’s rooms using the check list.
To perform duties such as key control, shops, and lost & found.
To enforce the hotel credit policy by monitoring requests for paid-outs, cash advance and personal cheque.
To screen credit letters to in-house guests to decide whether it is justified to be sent and to be first in the line of contact when discussing matters of credit with any guests.
To liaise with Security at all times to prevent “undesirable” situations and to monitor “visitor” to ensure safety of personnel, guests and property.
To be fully acquainted with the Fire Evacuation and Bomb Evacuation Procedures, and to implement necessary actions accordingly if required.
To conduct random spot-checks on the efficiency and quality of service of the Room Service Department.
To ensure coverage of Telephone Department and to be familiar with all the duties of the department.
To be responsible for handling guest lost & found and to liaise with Housekeeping Department.
To inspect hotel cars daily to ensure they are clean and in good state of repair and to check the uniform and appearance of drivers.
To constantly check on employee appearance i.e. grooming, uniform and wearing of name badge and fan pin.
To regularly patrol hotel premises to ensure fire safety regulations and Health and Safety practices are being adhered to.
To read and initial incoming facsimiles and emails for after office hours and to take action when necessary.
To suggest ways to improve the efficiency of the operations that will benefit clients.
To suggest ways of maximizing and increasing sales and / or yield in revenue centers.
To suggest methods of reducing costs without affecting the level of service or quality of products for guests.
To propose and initiate when approved, new services and products for guests.
To perform any other reasonable duties as required by Department Heads.
To perform daily Hotel list.
To handle ad hoc projects as designated by Hotel Manager.
To attend meetings as required.
To observe hotel policies and standards at all times.
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