All hotels within MOHG are scored on Mystery shopper reports and it is expected that Mandarin Oriental, Macau achieves high scores and retains it’s 5 star Forbes rating.
Support company’s philosophy and culture through the use of Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
Professional appearance and conduct on the floor must be maintained at all times.
Maintain a high standard of appearance and personal hygiene in line with Mandarin Oriental’s policies.
Adhere to Mandarin Oriental policies and procedures at all times.
Maintain flexibility with shifts at all times (as the operation requires). Commit to taking full responsibility for all fitness shifts rostered.
Operations
Ensure LQE’s are fresh and well-practiced at all times. Act as a departmental trainer as required.
Responsible for the setting down and instigating of all policies and objectives within the spa.
Dealing with dissatisfied or disgruntled guests.
To ensure operational flow, discuss any issues, and provide information of special attention guest and groups that may be in house.
Establish local relationships with the spa, fitness and wellness community to collaborate and partner within the hotel and for outside events.
Establish the fitness and pool membership offer as the most prestigious health and wellness membership in Macau.
Overseeing service and appearance. Walking spa to review spa Standards and Procedures and operational status of the Spa.
To supervise and conduct the safety of users and equipment of the spa and to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
Promote all paid and complimentary & paid Fitness & Wellness services / classes to guests. Produce weekly schedule and liaise with all required operating departments to ensure it’s well communicated.
Actively manage the day to day pool and fitness operations and ensure a personalized service is rendered to hotel, residence, member and day pass guests.
It is essential to keep abreast of any developments in the spa industry.
Frequent competitor analysis is necessary.
Strategic planning for assigned projects by organizing committees and following up with goals established on set timelines.
The Guest Services Manager will provide supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel.
Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which ...
Sign up for Job Alerts
Please indicate your department, category and hotel preferences and we will email you regular job alerts.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.
