Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences, on a daily basis to ensure guest satisfaction and the achievement of our Mission Statement
Provide excellent service at all time to all of our guests
Assist guests courteously and efficiently
Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
Anticipate guest needs, as to where guests will never have to ask for anything
Attend all food and beverage training classes
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Identify areas of improvement through CPAR or suggestions
Ensure operational compliance to legal regulations and other requirements
Identification of new activities that are in relation to EASI and HIRADC.
b) Departmental
Set tables, trays according to type of food ordered and the hotels service standards
Performs opening and closing procedures established for the department
Accurately records, pre-checks and picks-up all food and beverage orders
Check in with guests to ensure satisfaction with each food course and/or beverages
Responsible for cleaning and removing the trolleys/ trays from guest rooms and corridor
Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service
Present physical and accurate check to guest and complete the payment process
To be able to immediately monitor guest comments and pass on to your superior, and be pro- active in solving problems whenever possible
To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives
Check with the guest regarding the satisfaction of the meal.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest
Complete closing duties, including restocking items, etc.
Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day
Report cleanliness and maintenance issues to the immediate supervisor
Assist in carrying out scheduled inventories of products and operating equipment
Ensure that the place of work and surrounding area is kept clean and organized at all times
Ensure proper appearance and grooming while on duty
Ensure to have minimum wastage and breakage
Ensure communication between Kitchen, Order taker and service team members
Monitor operating supplies, equipment and reduce spoilage and wastage successfully
Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems etc.
To ensure a very good relationship between the operations floor, the Kitchen & Front of the House.
Assist in carrying out scheduled inventories of products and operating equipment
Perform any other assigned reasonable duties and responsibilities as assigned or as requested by superiors
Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company’s discretion, at any time with appropriate notice.
• Review and understand Banquet Event Orders (BEO) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the guest request
• Read and execute specifications listed on the Banquet Event Orders
• Attend all pre...
Scope of Position
The Banquet Waiter/ Waitress performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He/ she is responsible for the prompt, courteous, smoot...
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