Villa Manager

Mandarin Oriental Sanya is looking for a Villa Manager to join our Front Office Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Based at the Mandarin Oriental Sanya within the Front Office Department in Sanya the Villa Manger is responsible for The Cliff, providing service that is in line with guests’ expectations and Mandarin Oriental LQE, and supervising for promptness and accuracy the fulfilment of guests’ requests. Report to Front Office Manager.

As Villa Manager, you will be responsible for the following duties:

• Ensure the Cliff service delivery is special and meets or exceeds guests’ expectations
• Anticipate guests’ needs
• Deliver personalized express Check-In and Check-Out services

• Promotes inter-hotel sales and in-house facilities
• Ensure the Food and Beverage service is in accordance with the standards and procedures of the Mandarin Oriental Hotel
• Communicate to relevant departments guests’ special requests that cannot be met by the Cliff, e.g. a birthday cake.
• Ensure all facilities in The Cliff should be present impeccably maintained, comfortable and safe environment
• Receive and handle The Cliff Guests’ complaints
• Preparing reports monthly, including staff control, F&B control and sales

As Villa Manager, we expect from you: 

• Strong interpersonal and problem-solving abilities.
• Excellent Hotel product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
•  English language skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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