Installs and establishes all Guest Recognition Processes at the hotel.
建立并完成酒店里所有的宾客识别管理计划。
Supervises, directs and manages all members of guest services team.
巡视和管理所有宾客服务团队。
Order and inventory all supplies for the guest service team in according to the policy and procedures of the Hotel.
根据集团的标准和政策来采购或清点相关的工作物资。
Responds immediately on medical requests and emergencies
及时处理客人医疗方面或其他方面的紧急事务。
Assist in investigating and resolving written guest complaints.
协助处理解决客人的投诉。
Review arrival information on a daily basis: VIP, special occasion guests, repeat guests and long stay guests.
查看每日的VIP报表，根据不同的VIP提供个性化服务。
Ensure guest needs and reasonable requests are meet.
确保客人的需求或要求得到及时的回应。
Support and assist in Guest History and Guest Preferences to ensure accurate and pertinent information to achieve consistent deliver to guests throughout the hotel.
维护和协助建立宾客的客史和喜好，并保证其合理性和准确度，以便能给客人提供完美的入住体验。
Be familiar with LQE and USP and is guided in daily work by these.
熟悉LQE和USP的服务标准，并应用于日常工作作为指导。
Report to management on deficiencies and irregularities noted in the operation
向管理层及时汇报数据的差异和违规现象。
Reviews and establishes, together with the EXCO, appropriate amenities for VIP guests.
与EXCO一起审查VIP的到店，安排个性化的欢迎礼仪和物品。
Creates and administrates incentive program for employees to actively participate in improving Guest History.
建立有效的嘉奖机制来鼓励员工参与宾客客史的管理中去。
Analyzes guest preferences and prepares reports for improvement of Guest Satisfaction.
分析宾客的喜好为其提供个性化的服务来提高宾客的满意度。
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied.
确保客人的投诉被及时的处理和记录，避免任何一位客人因不满而离店。
Always cooperate with all relevant departments to working together on every guest questions or requests.
能够与其他部门合作共同解决客人的问题，满足他们的需求。
Communicate to all associates on a day to day, hour to hour basis to ensure consistent good service to guests.
与各个方面保持实时的沟通，确保服务的持续性。
Work in other section when needed
部门需要时支援前厅部其他分部门
Proficiency in all aspects of Russian, listening, speaking, reading and writing.
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