Spa Receptionist

Mandarin Oriental Canouan is looking for a Spa Receptionist  to join our Spa & Wellness Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway.

About the job

Based at the Mandarin Oriental Canouan / within the Spa & Wellness Department in Canouan, the Spa Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and seamless spa experience. This role is responsible for guest check-in/check-out, scheduling appointments, promoting spa services and retail items, and maintaining a calm and professional atmosphere throughout the spa. The Spa Receptionist reports to the Spa & Wellness Manager.

As Spa Receptionist, you will be responsible for the following duties:

Guest Experience

• Greet all guests warmly and provide an exceptional first impression.
• Guide guests through the check-in and check-out process.
• Provide detailed information about spa treatments, packages, retail items, and facilities.
• Ensure guest comfort and maintain a relaxing spa ambiance at all times.

Scheduling & Administration

• Manage appointment bookings using spa reservation software.
• Confirm bookings, handle cancellations, and manage therapist schedules efficiently.
• Maintain accurate guest records and billing information.
• Process payments, issue receipts, and maintain cash and POS accuracy.

Communication & Coordination

• Communicate guest preferences and special requests to therapists and spa team.
• Work closely with the Spa Manager and the entire spa team to ensure smooth daily operations.
• Relay updates, maintenance needs, and supply requests in a timely manner.

Retail & Sales

• Promote spa treatments, memberships, promotions, and retail products.
• Maintain displays, ensure proper stock levels, and support spa retail sales goals.

Standards & Cleanliness

• Ensure reception, relaxation areas, treatment rooms, and retail displays are tidy and presentable.
• Follow safety, hygiene, and confidentiality standards at all times.

As Spa Receptionist we expect from you:

·  Previous experience in hospitality, reception, or spa customer service preferred.

·  Strong communication and interpersonal skills.

·  Professional, calm, and welcoming demeanor.

·  Basic computer and POS knowledge; experience with spa reservation systems is an asset.

·  Ability to multitask and work in a fast-paced environment.

·  Flexible availability, including weekends and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits:

• A competitive salary 
• Monthly Allowances (Food, Bus and Travel)

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