Front Office Agent 

Mandarin Oriental Canouan is looking for a Front Office Agent to join our Front Office Team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway. 

About the job 

Based at the Mandarin Oriental Canouan / within the Front Office Department in Canouan, the Front Office Agent is responsible for creating a warm, welcoming, and seamless experience for all guests throughout their stay. This role requires strong communication, professional presentation, attention to detail, and the ability to anticipate guest needs while upholding the standards and values of Mandarin Oriental. The Front Office Agent reports to the Front Office Manager. 

As Front Office Agent, you will be responsible for the following duties:  

Guest Services & Experience 

• Provide professional, courteous, and genuine service to all guests and external callers. 

• Ensure a seamless check-in and check-out experience including preparing for arrivals, managing walk-ins, groups, and late departures. 

• Handle guest inquiries, concerns, and feedback with courtesy and efficiency; escalate to the Duty Manager as needed. 

• Anticipate guest needs to delight and exceed expectations. 

• Offer accurate information regarding hotel facilities, services, events, promotions, and local activities. 

• Conduct property or room tours for potential guests as required. 

Front Office Operations 

• Perform registration, reservation, cashiering, and billing procedures accurately using Opera PMS. 

• Maintain knowledge of room types, amenities, rates, packages, promotions, and availability. 

• Promote and upsell room categories, dining experiences, and resort offerings. 

• Manage guest requests and communicate effectively with other departments (Housekeeping, Guest Services, Transportation, etc.). 

• Process calls, messages, wake-up calls, restaurant/spa reservations, and transportation arrangements. 

• Secure guest valuables and follow proper lost & found procedures. 

Financial & Administrative Duties 

• Maintain a personal cash float, ensuring accurate transactions and reporting. 

• Run and review credit limit reports, prepare Method of Payment (MOP) letters when needed. 

• Assist with preparing reports, memos, and correspondence as required. 

• Attend departmental handover briefings and maintain awareness of daily events and group requirements. 

Standards, Compliance & Presentation 

• Adhere to hotel policies as outlined in the Staff Handbook. 

• Follow all FLHSS (Fire, Life, Health, Safety & Security) and emergency procedures. 

• Maintain a clean, organized, and well-stocked front desk area. 

• Present a polished and professional image at all times in accordance with grooming standards. 

• Work flexible shifts as the Front Office operates 24 hours, including evenings, weekends, and overnights as business demands. 

As Front Office Agent we expect from you: 

• Previous Front Office or hospitality experience preferred (luxury environment an advantage). 

• Strong communication and guest-relations skills. 

• Proficiency in Opera PMS or the ability to learn quickly. 

• Excellent organizational and time-management abilities. 

• Ability to remain professional, calm, and composed in a fast-paced environment. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

Local Benefits: 

• Local Benefits:  

• A competitive salary   

• Monthly Allowances (Food, Bus and Travel) 

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