Reservation Services Executive

Mandarin Oriental, Bangkok is looking for a Reservation Services Executive to join our Front Office Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok – For over 148 years, this legendary riverside hotel has welcomed travelers seeking exceptional luxury, style, and service. Recently reopened, the renovated River Wing enhances our iconic Thai-inspired elegance and resort-like serenity.

About the job

Based at Mandarin Oriental, Bangkok within the Front Office Department, the Reservation Services Executive is responsible for overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring a complete follow-up. The reports directly to the Reservation Services Manager.

Responsibilities:

• Answer the hotel’s main telephone number and connect guests to the correct telephone extension.
• Greet all callers with warm and sincere greetings.
• Process and confirm guest reservations made by clients for F&B and Spa on Seven Rooms and Spa Soft via email and telephone.
• Accommodate and document special requests.
• Answer questions about property facilities/services. Follow sales techniques to maximize revenue. Input all reservations into the computer, record all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
• Maintain complete knowledge of.

- All hotel restaurant food concepts, dress code, pricing, promotions, and ambiance.

- All hotel spa treatments, concept, pricing, promotions, and locations

As Reservation Services Executive, we expect you to have:

• At least 3 years of experience in a luxury establishment or luxury retail in a similar role.
• Fluency in English and Thai.
• Excellent organizational and interpersonal skills.
• The ability to handle challenging tasks and situations effectively.
• A results-oriented approach, with strong attention to detail.
• A positive attitude and motivation

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Medical Benefits and Group Insurance
• Hotel Gym
• Service Charge Guarantee

We’re Fans. Are you?