Concierge

Mandarin Oriental, Bangkok is looking for a Concierge to join our Front Office Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok – For over 148 years, this legendary riverside hotel has welcomed travelers seeking exceptional luxury, style, and service. Recently reopened, the renovated River Wing enhances our iconic Thai-inspired elegance and resort-like serenity.

About the job

Based at Mandarin Oriental, Bangkok within the Front Office Department, the Concierge provides exceptional service and assistance to ensure a memorable stay. This role involves handling guest inquiries, making reservations, offering local recommendations, and coordinating various services.  The reports directly to the Chief Concierge.

Responsibilities:

• To handle all guests’ requests, information, and messages.
• To handle flight details, accommodation in the upcountry, and other services as requested.
• To check guests’ names before handing keys to them.
• To handle e-mail faxes and distribute outgoing documents to guests by delivering them to the room.
• To provide information and to advise guests about sightseeing and directions.
• To handle mail, messages, and parcels for guests in-house and on arrival.
• To make restaurants, golf courses, Spa, and flight reservations.
• To provide shoes, eyeglasses, and luggage repair services.
• To fulfils postal services and coordinate with post office officers about postal facilities in the hotel.

As Concierge, we expect you to have:

• At least 3 years of experience in a luxury establishment or luxury retail in a similar role.
• Fluency in English and Thai.
• Excellent organizational and interpersonal skills.
• The ability to handle challenging tasks and situations effectively.
• A results-oriented approach, with strong attention to detail.
• A positive attitude and motivation

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Medical Benefits and Group Insurance
• Hotel Gym
• Service Charge Guarantee

We’re Fans. Are you?