Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury

As a Director of Spa and Wellness, you are reporting directly to our Hotel Manager,  you will be part of the leadership team and manage the day-to-day smooth running of the Spa department.  Your role will be crucial in driving the Spa performance, maintaining its prestigious reputation, and ensuring its continued success in a competitive market.

Key Responsibilities:

• Develop and execute the overall strategy and vision for spa and wellness operation.
• Prepare and manage the spa’s financial budget, including revenue generation and cost control.
• Analyze financial data and implement strategies to maximize profitability.
• Monitor sales targets and implement marketing strategies to promote the spa and wellness services.
• Ensure the highest level of customer satisfaction through quality control of services, treatments, and facilities.
• Handle guest complaints or issues with professionalism and ensure prompt resolution.
• Develop and oversee wellness programs and packages tailored to guest needs.
• Recruit, train, and retain skilled colleagues, ensuring they are well-equipped to deliver high-quality services.
• Develop training programs to enhance colleague skills in service delivery and customer relations.
• Foster a positive work environment to promote colleague retention and motivation.
• Ensure that all spa and wellness operations comply with health and safety regulations.
• Innovate and develop new spa treatments, wellness programs, and product lines.
• Stay up-to-date with industry trends and incorporate the latest wellness practices.
• Collaborate with the marketing team to create promotions, packages, and advertising strategies to drive spa demands.

Requirements:

• Advanced certifications in Holistic Wellness, Therapeutic Practices, or Fitness and Wellness programs can be an advantage.
• Minimum of 5-10 years of experience in the spa, wellness, or hospitality industry.
• Proven experience in a management or leadership position, preferably as a Spa or Wellness Director.
• Experience with budget management, financial reporting, and revenue generation strategies.
• Knowledge of spa treatments, therapies, fitness programs, and wellness trends.
• Excellent communication and interpersonal skills to effectively build and maintain guest relationships.
• Strategic thinking and analytical skills to develop and implement successful Spa strategies.
• Familiarity with the Bangkok market and its key players in the hospitality sector is an advantage.
• Adaptable and able to thrive in a fast-paced and dynamic environment.
• Fluency in English is required. Proficiency in Thai or other languages relevant to the market would be beneficial.