Mandarin Oriental, Bangkok is looking for a Director of Spa and Wellness to join our Administrative & General Department – The Oriental Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok – For over 148 years, this legendary riverside hotel has welcomed travelers seeking exceptional luxury, style, and service. Recently reopened, the renovated River Wing enhances our iconic Thai-inspired elegance and resort-like serenity.

About the job

Based at Mandarin Oriental, Bangkok within the Administrative & General Department – The Oriental Spa, the Director of Spa and Wellness develops and executes the overall strategy and vision for spa and wellness operations and ensures the highest level of customer satisfaction through quality control of services. The reports directly to the Hotel Manager.

Responsibilities:

• Develop and execute the overall strategy and vision for spa and wellness operations.
• Prepare and manage the spa’s financial budget, including revenue generation and cost control.
• Analyze financial data and implement strategies to maximize profitability.
• Monitor sales targets and implement marketing strategies to promote the spa and wellness services.
• Ensure the highest level of customer satisfaction through quality control of services, treatments, and facilities.
• Handle guest complaints or issues with professionalism and ensure prompt resolution.
• Develop and oversee wellness programs and packages tailored to guest needs.
• Recruit, train, and retain skilled colleagues, ensuring they are well-equipped to deliver high-quality services.
• Develop training programs to enhance colleague skills in service delivery and customer relations.
• Foster a positive work environment to promote colleague retention and motivation.
• Ensure that all spa and wellness operations comply with health and safety regulations.
• Innovate and develop new spa treatments, wellness programs, and product lines.
• Stay up to date with industry trends and incorporate the latest wellness practices.
• Collaborate with the marketing team to create promotions, packages, and advertising strategies to drive spa demands

As Director of Spa and Wellness, we expect you to have:

• Advanced certifications in Holistic Wellness, Therapeutic Practices, or Fitness and Wellness programs can be an advantage.
• Minimum of 5-10 years of experience in the spa, wellness, or hospitality industry.
• Proven experience in a management or leadership position, preferably as a Spa or Wellness Director.
• Experience with budget management, financial reporting, and revenue generation strategies.
• Knowledge of spa treatments, therapies, fitness programs, and wellness trends.
• Excellent communication and interpersonal skills to effectively build and maintain guest relationships.
• Strategic thinking and analytical skills to develop and implement successful Spa strategies.
• Familiarity with the Bangkok market and its key players in the hospitality sector is an advantage.
• Adaptable and able to thrive in a fast-paced and dynamic environment.
• Fluency in English is required. Proficiency in Thai or other languages relevant to the market would be beneficial.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Medical Benefits and Group Insurance
• Hotel Gym
• Service Charge Guarantee

We’re Fans. Are you?