MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide. The Group is increasingly recognised for creating some of the world's most sought-after properties, providing 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design, a strong sense of place, and luxury hotels right for their time and place.

MANDARIN ORIENTAL, MARRAKECH

Mandarin Oriental, Marrakech, is set among 20 hectares of landscaped gardens filled with the scent of 100,000 roses. The snow-capped Atlas Mountains provide a stunning backdrop. Located just 10-minute drive from the city’s heart and the historic Medina, the hotel offers 56 private villas inspired by Berber and Andalusian-Arabic influences. All have secluded walled gardens, swimming pools and hot tubs, extensive areas for sunbathing, and shaded alfresco dining. Seven additional spectacular suites, each with its own rooftop plunge pool, feature panoramic vistas of the gardens and the surrounding countryside. There are a variety of exceptional restaurants and bars and a world-class spa offering the Group’s renowned signature treatments and treatments inspired by Moroccan traditions. The group’s unparalleled service, allied to the best traditions and hospitality of the Moroccan Kingdom, completes the luxury experience.

We are seeking a highly organized, proactive, and detail-oriented Personal Assistant to the General Manager to join our team. This role is critical in supporting the General Manager with a broad range of administrative, organizational, and operational tasks, ensuring seamless day-to-day operations of the executive office. The ideal candidate will exhibit a high level of professionalism, discretion, and efficiency in a fast-paced luxury hospitality environment.

Key Responsibilities:

Executive & Administrative Support

• Act as the primary point of contact between the General Manager and internal/external stakeholders, ensuring effective communication.
• Manage the General Manager’s daily schedule, including organizing meetings, appointments, and travel arrangements.
• Prepare high-quality reports, presentations, correspondence, and briefing documents for internal and external use.
• Handle phone calls, emails, and other communications with professionalism, discretion, and efficiency.
• Take meeting minutes, distribute action points, track progress, and ensure timely follow-ups.
• Maintain an organized filing system, including confidential documents and records, ensuring accessibility and security.
• Ensure the General Manager is well-prepared for meetings by compiling relevant data, reports, and supporting materials.
• Support other divisions with administrative tasks as required, facilitating cross-departmental coordination.
• Assist in compiling, analyzing, and tracking key quality-related metrics to support operational excellence and continuous improvement initiatives.
• Assist in the preparation and review of financial reports, budgets, and forecasts, ensuring accuracy and alignment with business goals.

Operations & Coordination

• Liaise with all hotel departments to facilitate communication, streamline operations, and ensure alignment with the General Manager’s objectives.
• Assist with the planning and execution of executive meetings, conferences, and VIP events.
• Follow up with department heads on key action items and ensure accountability for deadlines.
• Support guest relations by handling VIP and special guest requests on behalf of the General Manager.
• Monitor key performance indicators and assist in compiling business performance reports.
• Assist in overseeing special projects and strategic initiatives as assigned by the General Manager.

Confidentiality & Professionalism

• Manage sensitive information with the highest level of discretion and integrity.
• Serve as a trusted advisor to the General Manager, providing insights and support on various matters.
• Represent the General Manager’s office with professionalism in all interactions.

What we are looking for: 

• Proven experience as a Personal Assistant, Executive Assistant, or similar role in a luxury hotel or corporate environment.
• Exceptional organizational skills with the ability to prioritize, multitask, and work with efficiency in a fast-paced setting.
• Strong communication and interpersonal skills to interact effectively with all levels of the organization.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Fluent in French & English (additional languages are a plus).
• Proactive and resourceful mindset, with the ability to anticipate needs, take initiative, and offer solutions.
• Financial acumen with the ability to assist in budget preparation, cost analysis, and financial reporting.
• High attention to detail and ability to maintain accuracy in all administrative and operational tasks.
• Ability to work under pressure, demonstrating flexibility, problem-solving skills, and adaptability.
• Discretion and professionalism in handling confidential matters.
• Strong analytical skills with the ability to compile and interpret quality-related and performance metrics.

This role is ideal for a highly motivated individual who thrives in a dynamic environment and is passionate about providing top-tier executive support. If you are looking to make an impact within a world-class hospitality brand, we would love to hear from you!