MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide. The Group is increasingly recognised for creating some of the world's most sought-after properties, providing 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design, a strong sense of place, and luxury hotels right for their time and place.

MANDARIN ORIENTAL, MARRAKECH

Mandarin Oriental, Marrakech, is set among 20 hectares of landscaped gardens filled with the scent of 100,000 roses. The snow-capped Atlas Mountains provide a stunning backdrop. Located just 10-minute drive from the city’s heart and the historic Medina, the hotel offers 56 private villas inspired by Berber and Andalusian-Arabic influences. All have secluded walled gardens, swimming pools and hot tubs, extensive areas for sunbathing, and shaded alfresco dining. Seven additional spectacular suites, each with its own rooftop plunge pool, feature panoramic vistas of the gardens and the surrounding countryside. There are a variety of exceptional restaurants and bars and a world-class spa offering the Group’s renowned signature treatments and treatments inspired by Moroccan traditions. The group’s unparalleled service, allied to the best traditions and hospitality of the Moroccan Kingdom, completes the luxury experience.

We are seeking a dynamic and creative Public Relations Manager to elevate our restaurants brand’s presence and engage with our community.

The ideal candidate will have a passion for food and hospitality, excellent communication skills, and a proven track record in public relations and marketing.

The F&B PR Manager will be responsible for:

• Guest Engagement: Develop and maintain strong relationships with guests to create a loyal customer base. Actively seek feedback and implement improvements based on guest experiences.
• Database Management: Build and maintain a comprehensive database of guests, including preferences, special occasions, and feedback, to personalize outreach and enhance guest experiences.
• Event Coordination: Plan and execute exclusive events and promotions that encourage guest participation and enhance the dining experience.
• Community Relations: Establish partnerships with local businesses, organizations, and influencers to promote the restaurant and engage with the community.
• Outreach Strategies: Develop and implement strategies to attract new guests and encourage repeat visits, including targeted outreach through email marketing and social media.
• Communication: Serve as the primary point of contact for guest inquiries and concerns, ensuring timely and effective communication.
• Reporting: Track and analyze guest engagement metrics and feedback, providing regular reports to management on trends and areas for improvement.

What we are looking for:

• Bachelor’s degree in Public Relations, Communications, Marketing, or a related field.
• 3-5 years of experience in public relations, preferably within the hospitality or restaurant industry.
• Excellent interpersonal skills and a passion for building relationships.
• Creative thinker with a passion for enhancing guest experiences and a proactive approach to problem-solving.
• Ability to work independently and manage multiple projects effectively.
• Experience with social media platforms and digital marketing.
• Fluent in French and English.