Outlet Manager French Brasserie Lyon

Mandarin Oriental Jakarta is looking for a Outlet Manager French Brasserie Lyon to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based at the Mandarin Oriental Jakarta, the Outlet Manager French Brasserie Lyon will assume operational and financial responsibility for the restaurant. This includes maintaining an optimum manpower and supplies level, providing excellent services to guests. The Outlet Manager French Brasserie Lyon reports to the Food & Beverage Director.

As Outlet Manager, you will be responsible for the following duties:

• Provide leadership and support for all colleagues.
• Train, evaluate and schedule all colleagues in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency and creativity in the restaurant.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• To supervise the maintenance and cleanliness of the restaurant at all time
• Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
• Plan menus, prices and promotional events for restaurant in order to maximize revenue generating opportunities.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
• To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
• To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
• To liaise with the Training Manager on departmental learning and development needs.
• To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
• To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• To attend and participate in all required meetings on a regular basis.
• To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
• Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
• Ensure menu descriptions are up to date and distributed appropriately.
• Perform any other reasonable duties as required by the Director of Food & Beverage from time to time.

As Outlet Manager, we expect from you:

• Bachelor’s degree holder in hospitality management.
• Minimum 5-10 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level.
• Proven experience in the luxury hospitality or service industry is required.
• Sound experience in Breakfast, Lunch and Dinner Restaurant operations with in-depth knowledge of sequence of service.
• Excellent leadership, strategic planning, proactive communication, interpersonal and problem-solving skills.
• Possess a friendly, energized and outgoing personality.
• Proactive, customer-oriented, flexible and creative.
• Effectively communicate vision and purpose for the division.
• Result-driven, sound business acumen.
• Conversant with Microsoft Office applications and knowledge of InfoGenesis system is an advantage.
• High level of fluency in professional written and spoken Indonesian and English.
• Have an in-depth knowledge of international food and preparation.
• Have an in-depth knowledge of wine and beverages.
• Must have excellent attention to details, and extensive service knowledge.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.