Hostess French Brasserie Lyon

Mandarin Oriental Jakarta is looking for a Hostess to join our French Brasserie Lyon team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based at the Mandarin Oriental Jakarta, the Hostess French Brasserie Lyon is responsible for the overall day to day F&B operation. A long-term outlook will be determined. The incumbent will help create a pleasant dining environment and experience for guests. The Hostess French Brasserie Lyon reports to the Outlet Manager.

As Hostess French Brasserie Lyon, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests
• To greet, escort and seat the guests in a friendly, professional, and courteous manner.
• To maintain cleanliness and presentation of the restaurant entrance and its surrounding
• To maintain cleanliness, presentation, and stock of the outlet menus
• To maintain sufficient stock of stationeries
• To take every reservation in a friendly and professional manner
• To follow up any special requests related to reservation
• To assist the Outlet Manager in controlling the flow of the guests
• To ensure that guests are seated according to their requirements
• To liaise with the managers regarding any relevant guest requirements
• To make sure enough stock of Newspapers and Magazines
• To wish all guests “Farewell” upon conclusion
• Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service
• To collect and updating Guests’ database
• To update Outlet Manager about daily and upcoming reservation, especially with special event. i.e. Banquet event
• To maintain a clear record about past reservations
• Responsible for cash float and cashiering
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
• To maintain all Hotel’s assets

As Hostess French Brasserie Lyon, we expect from you:

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Work in a safe, prudent and organized manner.
• Have an in-depth knowledge of the menus
• Be able to relate to all levels of guests and management.
• Have the ability to handle multiple tasks using time and task management skills.
• Have a minimum of 1-year experience in similar position, preferably in luxury environment
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Have excellent attention to details and service knowledge

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.