Mandarin Oriental, Guangzhou is looking for a Food & Beverage Manager to join our Food & Beverage team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About the job

Based within the Food & Beverage in Guangzhou, the Food & Beverage Manager is responsible for overseeing Restaurant by providing leadership and overall supervision to staff while ensuring a high standard of guest satisfaction while operating in the established budgets and goals. The Food & Beverage Manager reports to the Assistant Director of Food & Beverage.

As Food & Beverage Manager, you will responsible for the following duties:

• Oversee the daily operations of the food and beverage departments.
• Manage staff responsibilities, including hiring, training, and scheduling.
• Ensure compliance with HACCP and FLHSS regulations.
• Develop and implement menus and pricing strategies.
• Monitor inventory levels and manage the procurement of supplies.
• Work closely with Executive Chefs to ensure high standards of food quality.
• Address customer complaints and gather feedback.
• Prepare reports on sales, expenses, and overall profitability.

As Food & Beverage Manager, we expect from you:

• Minimum 5 years food & beverage working experience in luxury hotel of which at least 1 year in a similar capacity.
• A proven track record of success in a similar role, showing you have the capability to build customer loyalty and guest satisfaction, delivering, profit and controlling costs.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?