Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Head of Wines provides the highest level of service and professional excellence, being ever present in the operation and ensuring the highest standards. He/She builds and maintains inter departmental cooperation and drives the financial and reputational success of the business.

Duties & Responsibilities:

• Assists the F&B management to lead and to direct the service team daily, in order to ensure that the operation of the department delivers consistent excellence and guest satisfaction.
• Drives kind and generous service in always treating both guests and colleagues in a respectful manner.
• Ensures that the wine list and wines by the glass suggestions are consistently updated.
• Displays excellent food and wine knowledge, being able to recommend and match appropriate wines with the chosen food to all guests.
• Ensures that all beverages are correctly charged.
• Ensures appropriate processes and systems are in place to deliver both revenue and profit margins as per budget projections.
• Handles all duties relating to ordering, requisitions and return of unusable beverages, maintaining sufficient stock levels and mise en place.
• Is cognizant of quality and cost control through close liaison with the Purchasing Department.
• Partners with the Director of F&B and the Director of Finance to ensure costs are properly managed and departmental margins achieved.
• Ensures that all beverages are stored securely.
• Ensures that the cellar is always kept stocked, clean and in the appropriate operational order.
• Ensures service and Back of House areas are always kept clean and that all procedures are conducted according to the Mandarin Oriental standards.
• Organizes the cellar and all related paperwork in an efficient manner to ensure successful monthly stock takes. 
• Reports and follows up all maintenance defaults to ensure efficient and professional delivery of service.
• Conducts regular wine trainings for Front of House and Bar colleagues.
• Conducts daily liaison and partnership with the kitchen team to share information, best practices and to ensure a harmonious relationship between culinary and service teams, resolving any concerns after, and not during service.
• Partners with the People & Culture and Learning & Development team to ensure all Mandarin Oriental programs are actively supported and attended by the team.
• Ensures active and regular communication with the team through daily line ups and assists the F&B management to hold regular 1:1 meetings and annual performance reviews for all direct report colleagues.
• Ensures that grooming and appearance standards are maintained to reflect an image of professionalism and care.
• Assists management with completion of office admin work.
• Attends all internal and hotel meetings required according to meetings schedule.

Mandatory Requirements:

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum of 2 years’ working experience in a similar managerial position, in a luxury hotel/restaurant.
• Resort experience will be considered a plus.
• Minimum WSET Level 3.
• Excellent command of both written and spoken English.
• Reading, writing and verbal proficiency in Greek will be considered a plus.
• Willing to work in a rolling shifts schedule.
• Local and international food and beverage knowledge.
• Experience in performance management.

Behavioural skills / Attributes:

• Ability to work in a dynamic environment.
• Excellent interpersonal and managerial skills.
• Customer focused and team oriented.
• Flexibility and adaptability, with high energy level.
• Ability to effectively organize and manage multiple projects and priorities.
• Highly self-motivated and detail-minded.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.