Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Head Bartender oversees the outlet's bar operations and other bartenders' work to ensure that they provide positive customer experience. He/She ensures the smooth running of the bar. He/She should also be skilled in serving alcoholic and non-alcoholic beverages to restaurant and bar patrons.

Duties & Responsibilities:

• Has a good understanding of the outlet's concept and food and beverage offerings and is able to verbally explain those to the guests.
• Has knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines and is able to garnish all drinks as per the given standards and explain their characteristics.
• Supports the outlet manager when required to train colleagues, in accordance with the applicable standards and policies, and regularly updates the Standard Drink Appearance file.
• Is able to personally interact and recommend suitable drinks for guest.
• Handles effectively any kind of customer complaints being verbal or written and reports to managers without fail.
• Monitors daily the bar counter set up and ensures that mise en place and any other required ingredients and equipment are prepared, in order to work as efficient as possible.
• Ensures that all bottles and ingredients are set up as per the bar’s standard, assures they are in easy reach and facilitates effective service.
• Assures that all beverages, such as wines or juices, are fresh and in good order to be served.
• Creates new mixed drinks and cocktails for promotional activity and new menus.
• Is able to train Bartenders and Bar Supervisors to offer and serve cigars, as per standards.
• Assures correct amounts are stocked up to avoid running out of stock during service periods.
• Carries out monthly inventories.
• Makes sure the temperature of the bar fridges is checked as the the First in, First Out standards.
• Assures that correct date labelling is always in place for all related products.
• Assures that the bar areas are cleaned after each shift and when required.
• Is able to carry out cashiering and daily cash and credit collections.
• Carries out any other reasonable tasks, as assigned by the outlet manager, including assisting other outlets.
• Communicates well with colleagues and superiors, in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Is committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listens to every guest and observes their body language carefully, in order to be able to understand their needs and expectations. Consistently delights and satisfies every guest.
• Has a natural, warm smile and a friendly and passionate approach towards guests.
• Creates WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Reports guest's preference to superiors and acts upon them whenever known.

Qualifications / Experience:

• EU passport or valid Residence Permit is mandatory in order to work in Greece.
• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• 3 years’ experience as Head Bartender in a high-end bar with highest levels of service is preferred.
• Minimum 2 years’ experience working as Head Bartender in a luxury hotel/resort
• Local and international food and beverage awareness.
• Excellent communication skills both written and spoken in English and Greek.
• Advanced knowledge of Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.

Behavioral skills / attributes:

• Able to work flexibly.
• Service oriented with an eye for details.
• Strong problem-solving skills.
• Strategic agility and ability to make quality decisions
• Effective time management, organizational and communications skills.
• Emotionally intelligent – especially across different cultural groups, high-net worth and / influential guests, nationalities and stakeholder interests.
• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Well presented and professionally groomed at all times.

Benefits:

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Plan Insurance.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition program.
• Learning & Development Program.
• Task force Opportunities across the Group of Mandarin Oriental.
• Colleague Social events and Wellness programs.
• Various discounts provided within the Resort and in the nearby area.