Mandarin Oriental is looking for a Coordinator to join our Global Sales Excellence team at the London Corporate Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

The Global Sales Excellence Coordinator will be responsible supporting specific project-related tasks to drive sales effectiveness and enablement, currently performed by the Global Sales Excellence Team. S/he will support the team with ongoing projects to free up time for new, value-added projects to drive Commercial Leadership & Excellence for Global Sales and Property Sales. 

Additionally, the Global Sales Excellence Coordinator will play a crucial role in the successful relaunch and maintenance of the Fan Club Program. 

Aligned with our 10-year strategy, there are significant new projects and initiatives to embark upon for which additional support is needed. 

As a Global Sales Excellence Coordinator, you will be responsible for: 

Sales Team Effectiveness: 20%

• Support annual NAL process

• Support annual MwMO (Global Sales Calendar) creation, publishing, participant & budget tracking, reporting and evaluations (annual creation, daily administration)

• Support Trade Marketing Manager to drive sales effectiveness

Revenue Tracking & Data Hygiene: 15%

• Support quarterly revenue reconciliation for Global Sales Team

• Identify root causes for lacking data hygiene in HMS (quarterly)

Operational Excellence/Administrative Support: 15%

• Assist with sales training registrations, venue coordination, sales training evaluations and recharges (daily during project)

• Support Tai Pan Club incl. participant qualification, event planning and coordination (daily during project)

• Maintenance/enhancement of Sales Central page (monthly)

• Support Director, GSEx with admin tasks including expense reports, data analysis, ad hoc projects (daily)

• Budget Management (weekly)

Sales Excellence: 50%

• Coordinates Fan Club Program including membership maintenance, sales systems updates, and web content management

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?