MANDARIN ORIENTAL

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

MANDARIN ORIENTAL, MARRAKECH

Nestled in 20 hectares of lush gardens and olive groves, Mandarin Oriental, Marrakech offers a serene oasis just minutes from the Medina. Our resort is celebrated for its refined Moroccan architecture, world-class gastronomy, and legendary service. As part of the Mandarin Oriental Hotel Group, we are committed to delighting our guests and colleagues with exceptional experiences.

Mandarin Oriental, Marrakech is seeking an experienced and visionary Director of Marketing and Commerce to lead the hotel’s commercial strategy and elevate our brand presence both locally and globally.

As the Director of Marketing and Commerce, you will report directly to the General Manager and be part of the hotel’s Executive Committee. Your mission will be to drive revenue, enhance brand positioning, and lead a dynamic commercial team.

As a Director of Marketing and Commerce at Mandarin Oriental Marrakech, we expect from you:

• To develop and implement an integrated commercial strategy covering Sales, Marketing, Communication, Digital, Revenue Management and Reservations.
• To lead the Sales and Marketing team to deliver measurable business growth across all segments (Rooms, F&B, Spa, Events).
• To strengthen the hotel’s market positioning through creative campaigns, brand partnerships, and international PR initiatives.
• To analyze market trends, forecast performance, and adjust strategies to maximize profitability and brand exposure.
• To collaborate with corporate teams and external partners to align local initiatives with the global Mandarin Oriental strategy.
• To build strong relationships with key partners, luxury travel agents, media, and influencers.
• To develop and implement innovative marketing campaigns that reflect the brand’s positioning and DNA.
• To oversee brand integrity and guest experience across all touchpoints.

To be a successful Director of Marketing and Commerce candidate, you will have:

• Previous experience within a similar role in a luxury hospitality environment, including a proven track record in commercial success.

• Excellent communication, leadership, and strategic planning skills.
• Strong knowledge of digital marketing, e-commerce, and international distribution channels.
• Deep understanding of luxury consumer behavior and a flair for storytelling.
• Passion for excellence, innovation, and delivering world-class guest experiences.
• Fluency in French and English is required; Arabic is a plus.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOStay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to our colleagues, including a free access to our fitness facilities on property. Enhanced medical insurance.
• 50% F&B & Spa discounts to use with family and friends.
• Charity, social, wellbeing and sporting events throughout the year (including 1 paid Charity Day per year to dedicate to a charity of your choice).