The Group

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Scope of Position

To work with group sales team and organize and coordinate all logistics for meetings and events.

Duties and Responsibilities

Major responsibilities    

• Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience including deposit schedule, menu selection, event diagrams, rooming lists, cut-off dates, program itinerary and guest preferences
• Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
• Input group details into Delphi and group rooming lists in HMS noting special concessions, rates and routing per billing instructions, and guest profile details
• Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
• Coordinate all group needs with relevant departments and vendors including large shipments, gift deliveries, key packets, transfers, F&B outlet reservations
• Produce and distribute Group Resume and Banquet Event Order 7-12 days prior to first day of main group arrival and communicate any changes and updated information to hotel departments
• Facilitate pre-con meetings and client site inspections and walk-through.
• Meet and greet client upon arrival as well as visit with client daily when in-house
• Review final charges with client and close out payment.

Requirements

Mandatory

• Must have a minimum of three years’ experience in hotel operations or sales environment
• Excellent communications skills – written and verbal in English
• Excellent organizational skills and the ability to multi-task and prioritize accordingly
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities around client programs

Desirable

• Excellent computer skills in Microsoft Office; hotel sales and property management systems
• Prior experience in luxury hotel environment
• Well-groomed and professional in appearance and manner to meet and interact with clients
• Undergraduate degree or equivalent experience in a relevant field

Salary $75K - $90K year

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.