The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Scope of Position

The Senior Food and Beverage Manager will assume operational and financial responsibility for hotel restaurant.  This includes maintaining an optimum manpower and supplies level and providing excellent services to guests.

Duties and Responsibilities

1. Major responsibilities:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

• Provide leadership and support for all restaurant Staff.
• Trains, evaluates and schedules restaurant Staff in accordance with the standards of the company policies and guidelines.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• Keep record and communicate of any exemplary or deficient examples of food, décor or service.
• Performs administrative duties such as, but not limited to, scheduling, payroll and inventory.

• Scheduling, recruitment and interviewing for new colleagues
  • • • Provide excellent service at all time to all of our guests
      • Assist Guest courteously and efficiently
      • Managing day- to day operations
      • To supervise the maintenance and cleanliness of the restaurant at all times
      • Excellent knowledge of food and beverage.
      • To manage proper staffing level.
      • To manage proper supplies level.
      • Chair monthly departmental meeting.
      • Conduct daily communication meeting with staff prior to shift
      • Review guest feedback with staff to consistently improve on service and ensuring service standards.
      • Review audit results with staff and train on deficiencies and missed standards.
      • To visit all of our guest tables during or after their visit, to ensure satisfaction.
      • To manage, coach, and counsel colleagues, including disciplinary procedures.
      • Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
      • Attend weekly and monthly meeting.
      • Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
      • Coordinate all aspects of service to include but not limited to:
  • Food and beverage requirements

• • Timing of events
  • Special attention guests
  • Table setup
  • Special requests
  • Complimentary dessert, drinks etc.
  • Billing instructions
  • Authorized signatures
  • Décor (to include floral) requirements

Additional Duties and Responsibilities

• • Report all suspicious persons or activities and hazardous or unsafe conditions to the management
  • Understands and follow the laws and guidelines for beverage service
  • Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations
  • Highly knowledgeable about the Reservation System and InfoGenesis POS system.
  • Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable.
  • Ensures menu descriptions are up to date and distributed appropriately.
  • Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way.
  • Develops yearly budget
  • Develop semi-monthly pace report
  • Develop monthly forecast
  • Monitor payroll of department
  • Review and approve departmental PAFs
  • Attend scheduled food and beverage meetings
  • Develop and update menus, as appropriate
  • Revise standard and procedures for department, as necessary

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Requirements

Mandatory

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Work in a safe, prudent and organized manner.
• Have an in-depth knowledge of food and preparation
• Have an in-depth knowledge of wine
• Have an in-depth knowledge of beverages and cocktails
• Be able to relate to all levels of guests and management.
• Have a minimum of 3 years experience in similar position, preferably in luxury environment
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Must have excellent attention to details, and extensive service knowledge

Salary: $90,000 - $95,000/ Yearly 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.