Mandarin Oriental, Hong Kong is looking for a Concierge Officer to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Concierge Department in Hong Kong, the Concierge Officer is responsible for handling enquiries and providing assistance to customers at the expected level of a luxury property. The Concierge Officer reports to the Chief Concierge.

As Concierge Officer, you will be responsible for the following duties:

• Provide a pro-active and enthusiastic arrival and departure experience

• Make restaurant recommendations and reservations for hotel guests within or outside the hotel

• Answer to guest queries by demonstrating first-hand knowledge, meticulous research and local expertise through description and superb recommendation

• Handle confirmation and re-routing as well as purchase of airline tickets

• Arrange sightseeing trips by limousine, coach or boat

• Organize all transportation requirements for hotel guests

• Support with the arrival and departure luggage arrangements

• Arrange visa processing for in-house guests

• Ensure that the Concierge Desk information is always up-to-date.

• Demonstrate exceptional guest recognition in hotel lobby & entrance

As Concierge Officer, we expect from you:

• Relevant experiences in guest services or hotels

• Outgoing and friendly personality

• Good communication skills in both English & Chinese

• Good knowledge of Hong Kong and major Tourist attractions.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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