Mandarin Oriental, Hong Kong is looking for a Guest Services Agent to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Room Division in Hong Kong, the Guest Services Agent is responsible for providing quality service in a friendly, natural, courteous manner and always be attentive. The Guest Services Agent reports to the Chief Concierge.

As Guest Services Agent, you will be responsible for the following duties:

• Greet and escort guests to rooms and inform guests of all hotel services, facilities and features in a professional manner

• Assist guests with luggage delivery efficiently 

• Maintain service excellence by being attentive to guest needs

• Perform any other reasonable duties assigned by the department head from time to time

As Guest Services Agent, we expect from you:

• Minimum 1 year of relevant experience in hotel industry

• Service orientated, pleasant and good interpersonal skill

• Good command of English and Cantonese, knowledge in other language is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?