Mandarin Oriental, Hong Kong is looking for a Baggage Master to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Room Division in Hong Kong, the Baggage Master is responsible for providing quality service in a friendly, natural, courteous manner and always be attentive. The Baggage Master reports to the Chief Concierge.

As Baggage Master, you will be responsible for the following duties:

• Welcome guests at the hotel entrance and lobby area

• Assist guests with carrying their luggage while in hotel premises

• Deliver and collect luggage from/to guest rooms

• Assist guests for transportation arrangements and ensure guests are correctly directed to their destinations

• Ensure guests are satisfied with our service and assist them as much as possible

• Handle lost baggage cases

• Ensure that incoming facsimiles, telexes and cables for guests and internal departments are properly handled and keep proper records of them

• Perform any other reasonable duties as required by the department head from time to time

As Baggage Master, we expect from you:

• Related working experience in hotel/ guest services

• Good communication skills in both English & Chinese

• Ability to multi-task and work as a team

• Dynamic and energetic

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?