Coordinate and supervise all duties for the opening and closing brigade.
Assist the assistant manager in making arrangements according to reservations and special orders.
To assist the assistant manager in checking the condition, cleanliness, and proper functioning of all operating equipment and furniture.
To assist in the training of waiters/waitresses and junior waiters.
To ensure the correct and complete set-up of the restaurant section assigned to him/her.
Assist the assistant manager in following up on all supplies from the store and linen room.
To welcome guests to his/her station and to assist in seating.
To present menus to the guests with recommendations designed to increase average cheque.
To take food and beverage orders and ensure speedy service of all food and beverage items.
Ensure that all sets up are correctly completed as per food and beverage order requirements.
To participate in the service of food and beverage items, especially during rush hours.
To check and follow up on billing and checking procedures as per policies set by Emirates Palace Mandarin Oriental.
To ensure proper cash handling procedures are followed as per policies set by Emirates Palace Mandarin Oriental
To be present in the Mandarin Cake Shop during service hours.
To develop and maintain good relations with guests and to handle guest complaints as required by the assistant manager.
Ensure that the supervisors are kept informed of all guest comments and complaints.
Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager.
To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental.
Any other duties, which may be assigned to you from time to time as directed by your supervisor or manager.
Skills & Qualifications
Senior School qualification or equivalent will be an advantage.
Previous luxury hospitality experience is required.
Captain will be responsible for smooth operations of the restaurant and that guests are served food and beverages according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi.
The Waiter/Waitress is responsible for ensuring that guests are served culinary delights, pastry, sweets, delicacies and finest teas according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi.
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