Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups, and guests with special requests.
Ensure LQE is delivered, and a smooth and successful operation is carried out.
Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions promptly.
Check all public areas and colleague areas for any irregularities and cleanliness.
Check on the working condition of elevators, lobby lights, air conditioning, in-house music, and other hotel equipment
Ensure effective communication via daily briefings, weekly updates, and monthly brainstorming sessions within the department.
Motivate all Front Office colleagues to upsell rooms and achieve a higher average room rate. Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and another revenue center.
Coordinate with Security for scheduled ERT training.
Provides leadership and support for Reception and Guest Relations.
Attend to guest's requests and complaints.
Investigate complaints addressed to the department concerned and respond to guests with an appropriate explanation and apology.
Recommend improvements in hotel operations where there are opportunities for improving service, increasing revenue, etc.
Constantly check the appearance and grooming of uniform colleagues.
Uphold FLHSS procedures.
Ensure customer satisfaction from arrival to departure by the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
Sustainable Responsibilities:
This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
Supporting sustainability initiatives.
Qualifications:
Bachelor’s degree in hospitality management or related field preferred.
Minimum 4-5 years of experience in hotel operations, with at least 3 years in a supervisory role.
Strong leadership and interpersonal skills.
Excellent communication skills in both languages (Arabic & English).
Excellent problem-solving abilities and attention to detail.
Ability to work flexible hours, including nights, weekends, and holidays.
Proficient in hotel management software, Delphi, and Microsoft Office.
