• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups, and guests with special requests.
• Ensure LQE is delivered, and a smooth and successful operation is carried out.
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions promptly.
• Check all public areas and colleague areas for any irregularities and cleanliness.
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music, and other hotel equipment
• Ensure effective communication via daily briefings, weekly updates, and monthly brainstorming sessions within the department.
• Motivate all Front Office colleagues to upsell rooms and achieve a higher average room rate. Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and another revenue center.
• Coordinate with Security for scheduled ERT training.
• Provides leadership and support for Reception and Guest Relations.
• Attend to guest's requests and complaints.
• Investigate complaints addressed to the department concerned and respond to guests with an appropriate explanation and apology.
• Recommend improvements in hotel operations where there are opportunities for improving service, increasing revenue, etc.
• Constantly check the appearance and grooming of uniform colleagues.
• Uphold FLHSS procedures.
• Ensure customer satisfaction from arrival to departure by the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.

Sustainable Responsibilities:

• This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
• Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
• Supporting sustainability initiatives.

Qualifications:

• Bachelor’s degree in hospitality management or related field preferred.
• Minimum 4-5 years of experience in hotel operations, with at least 3 years in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication skills in both languages (Arabic & English).
• Excellent problem-solving abilities and attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in hotel management software, Delphi, and Microsoft Office.