Mandarin Oriental, Guangzhou is looking for an Assistant Director of Food & Beverage to join our Food & Beverage team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About the job

Based within the Food & Beverage team in Guangzhou, the Assistant Director of Food & Beverage is responsible for the overall daily Food and Beverage operation, providing leadership and direction whilst maximizing revenue opportunities and always maintaining guest and colleagues’ satisfaction levels to the standard of the hotel and of the company. The Assistant Director of Food & Beverage reports to the Director of Food & Beverage.

As Assistant Director of Food & Beverage, you will responsible for the following duties:

• To ensure Guest Satisfaction from arrival to departure following the standards and procedures manual, the Legendary Quality Experience (LQE), and our MO PILLARS.
• Assist the Director of F&B with strategic planning and decision-making.
• Oversee operations within the F&B department.
• Develop and implement policies and procedures to improve operational efficiency.
• Analyze financial reports and support budgeting processes.
• Coordinate with other departments to ensure seamless service delivery.
• Mentor and develop F&B managers and staff.
• Lead special projects or initiatives aimed at enhancing the guest experience.

As Assistant Director of Food & Beverage, we expect from you:

• Diploma or Degree in a related discipline.
• A proven track record of success in a similar role, capability to build customer loyalty and guest satisfaction; delivering, profit and controlling costs.
• Three to five years’ experience in Food and Beverage of an international luxury hotel required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable. Works well under pressure in a fast-paced environment.
• Ability to work cohesively and lead a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Fluent in English, speaking Mandarin would be an advantage.

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?