Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The F&B Executive assists the Director of F&B with various of secretarial and administrative tasks and maintains relevant documentation for the division in an extremely organized manner.

Responsibilities

• Have a keen knowledge of all food & beverage outlets and concepts in order to complete administrative functions.
• Be extremely organized and have very strong administrative skills and take responsibility for all related F&B administrative matters
• Be able to converse well in English, both verbally and in written format.
• Handling the daily flow of incoming and outgoing telephone calls and messages with proper and professional phone etiquette as per standards.
• Prepare necessary documents for daily morning briefing for the Director Food & Beverage and schedule all F&B meetings.
• Manage the diary of the Director Food & Beverage in the most effective way and respond promptly to emails as required.
• Assist the Director Food & Beverage by creating Power Point presentations, Excel spreadsheets and type any letters and memorandums as designated with proper spelling and correct format.
• Verify and adjust the F&B management team clock in and clock out records and maintain the attendance system on a daily basis and update the vacation plan frequently.
• Ensure all correspondence and the general filing system are executed flawlessly and are constantly updated and maintained.
• Request and order stationary and office supplies on a weekly basis.
• Process expense reports, coordinating the submission of proposals, planning meetings and maintaining departmental database records.
• Prepare and maintain all relevant monthly and weekly F&B reports, analyses, distribute and file the daily flow of information to and from the office.
• Attend meetings, take down minutes when requested and perform any other reasonable duties as required by the Director Food & Beverage.
• Handle booking enquires and restaurant reservations calls as required.
• Communicate clearly and directly with all colleagues and superiors and avoid misunderstandings and other shortfalls caused by the lack of communication.
• Be committed to being a team player proactively cooperating and supporting superiors in administrative tasks.
• Inform the management teams of any misconduct of colleagues and provide evidence to proceed with a disciplinary action as appropriate in accordance with Mandarin Oriental Downtown, Dubai procedures.

Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Ability to understand guest needs and expectations and to deliver superior customer service
• Ability to work long hours under pressure and maintain a strong focus on operational excellence
• Ability to organize and handle multiple tasks effectively and efficiently
• Clear communication; Excellent verbal and written communication skills in English and one additional language
• Competent computer skills including MS Office, Hospitality systems or equivalent is desirable
• Previous On-the-Job Training experience as a trainer desirable
• Minimum 2 years’ experience as an order taker in a luxury hotel/resort.
• Minimum 3 years’ experience working within F&B operations within a 5-star hotel is preferred.