Duty Manager
Job no: 538828
Work type: Full time
Location: Taipei
Categories: Various categories
Duties and Supporting Responsibilities
- Attend to guest's requests and complaints
- Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
- Ensure LQE is delivered and a smooth and successful operation is carried out in these areas daily
- Co-ordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
- Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
- Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
- Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
- Co-ordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
- Inspect VIPs arrival rooms with appropriate amenities set up
- Meet and greet VIPs arrivals and departures as highlighted by FOM
- Uphold FLHSS procedures
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Perform any other duties as assigned by Superior.
- Ensure that standard, policies and procedures are maintained
- Responsible for overall cleanliness of the hotel
- Co-ordinate and take charge of any emergency until General Manager or Hotel Manager arrives
- Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
- Highlight log entries during daily Operations meeting
- Check through the day arrival report and ensures that the necessary preparations are done by respective departments
- Check all public areas and colleague areas for any irregularities and cleanliness
- Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment
- Check daily event order and ensure that the necessary signboards and arrangements are done
- Log all complaints/irregularities for Management reference
- Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
- Constantly check appearance, grooming of uniform colleagues
- Do physical check of the rooms of expected check out guests if the guest has not checked out by the scheduled time with DND sign.
- Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
- Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
- Offer medical assistance or arrangement to the guest and associates when required
Advertised: Taipei Standard Time
Application close: Taipei Standard Time
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