Duty Manager
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Position: Duty Manager (Full time #538828 )
Property / Office: Mandarin Oriental, Taipei
Location: Taipei
Duties and Supporting Responsibilities
Attend to guest's requests and complaints
Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
Ensure LQE is delivered and a smooth and successful operation is carried out in these areas daily
Co-ordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
Co-ordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
Inspect VIPs arrival rooms with appropriate amenities set up
Meet and greet VIPs arrivals and departures as highlighted by FOM
Uphold FLHSS procedures
Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
Perform any other duties as assigned by Superior.
Ensure that standard, policies and procedures are maintained
Responsible for overall cleanliness of the hotel
Co-ordinate and take charge of any emergency until General Manager or Hotel Manager arrives
Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
Highlight log entries during daily Operations meeting
Check through the day arrival report and ensures that the necessary preparations are done by respective departments
Check all public areas and colleague areas for any irregularities and cleanliness
Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment
Check daily event order and ensure that the necessary signboards and arrangements are done
Log all complaints/irregularities for Management reference
Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
Constantly check appearance, grooming of uniform colleagues
Do physical check of the rooms of expected check out guests if the guest has not checked out by the scheduled time with DND sign.
Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
Offer medical assistance or arrangement to the guest and associates when required
Advertised: 27 Mar 2024 Taipei Standard Time Applications close: 30 Jun 2024 Taipei Standard Time
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