Mandarin Oriental, Costa Navarino is looking for a Welcome Host to join our Guest Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Guest Experience Department in Pylos, Messenia, Greece, the Welcome Host is responsible for a warm welcome and farewell of guests, assisting with airport arrivals and departures, and providing guidance at the resort gates. The Welcome Host reports to the Front Services Manager.

As Welcome Host, you will be responsible for the following duties: 

• Welcomes any guest and be ambassador of Mandarin Oriental Costa Navarino on property or outside the Resort. 
• Anticipates guests' needs in order to provide an exceptional guest experience in line with MOHG standards.
• Communicates with the other resort departments to coordinate seamless guest services.
• Is knowledgeable of all in-house and arriving guests, as well as any situation that might impact our guests’ stay.
• Provides information about Resort services, special events, and local attractions.
• Supports actively the Front Services team in daily operations such as transportations, deliveries and further guests' assistance. 
• Performs any other reasonable duty as required by the Management Team. 

At the Airport:

• Greets arriving VIP guests with a warm welcome and provides assistance through immigration, baggage collection, and customs.
• Escorts departing VIP guests to check-in counters and ensures a smooth departure experience.
• Coordinates with transport services to arrange seamless transfers to and from the Resort.
• Assists with luggage and any special requests, such as VIP services or last-minute travel changes.

At the Resort Entrance:

• Welcomes and guides Resort Guests and Restaurant Guests upon arrival.
• Ensures smooth entry and exit for guests while maintaining a high level of efficiency and security. 
• Assists with buggy requests during peak hours, ensuring timely and organized transportation within the resort.
• Provides information on resort facilities, events, and dining options.

As Welcome Host, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece. 
• Valid drivers’ license.
• 2 years' experience in a similar or doorperson role are strongly preferred. 
• Good knowledge of English. Greek or any other additional language will be considered as a plus.
• Be able to multi-task, to problem solve and to work well in a team environment.
• Be professional and willing to provide excellent guest services.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance.

We’re Fans. Are you?