Duties and Supporting Responsibilities:

• Provide leadership and support for Restaurant colleagues.
• Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency, and creativity in the Restaurant.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• To supervise the maintenance and cleanliness of the Restaurant at all times.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.
• To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.

Job Requirement:

• Strong interpersonal and problem-solving abilities.
• Excellent food and beverage product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• English language skills.

工作职责/职位描述:

• 领导与支持餐厅的所有同事。
• 根据公司的指导方针，政策和标准，对员工进行培训，安排和评估。
• 确保餐厅的盈利能力，效率，和创造力
• 制定日常物品补充的流程，并将职责交由员工执行。
• 创造所有工作岗位日常工作职责，请监督实施和贯彻的情况。
• 时刻监督餐厅保持清洁与维护。
• 为保证餐厅的各种服务水平始终如一，需要回顾客人的意见及事件报告，并制定解决方案。
• 积极主动，有效地和其他部门沟通,目的是为了促进团队间的配合。
• 按照文华东方酒店的程序进行协助同事的咨询及纪律处分程序。
• 对餐厅的工作人员进行恰当的管理，确保酒店的设施设备安全，完好的被照料。

岗位要求：

• 良好的相关岗位工作记录，有创造忠诚顾客为酒店创造收益，节约成本的能力
• 较强的交际与解决问题的能力。
• 丰富的餐饮产品知识。
• 责任心强，值得信赖。
• 能在压力与快速的工作节奏下很好的完成工作。
• 有团队精神。
• 沉稳冷静，彬彬有礼，专注于顾客的需求。
• 英文沟通能力。