The Landmark Mandarin Oriental, Hong Kong is looking for a Supervisor to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Landmark Mandarin Oriental, Hong Kong is one of the world’s great luxury hotels — a masterpiece of contemporary design and a cutting-edge, chic five-star gem in the epicentre of one of the most exciting cities in Asia. Only one of the 13 hotels worldwide with Triple Five-Stars across all three categories for hotel, spa and restaurant in Forbes Travel Guide, the Landmark Mandarin Oriental offers state-of-the-art designer guestrooms and suites, and award-winning, innovative Food & Beverage outlets and Spa facilities for the ultimate in relaxation and fitness. With a reputation for unmatched personal service and integrity, we take pride in providing professional training to enrich your experience and skills, as well as the best opportunities for career advancement to the right candidate. The hotel is highly respected as a global pioneer in eco-friendly sustainability and luxury, values integral to the Mandarin Oriental Group.

About the job

Based at the The Landmark Mandarin Oriental, Hong Kong within F&B Division in Hong Kong, the Supervisor is responsible for supervising the day-to-day restaurant operation encompassing business level projection and promotional activities. Initiate training to enhance the consistency in service and standards. The Supervisor reports to the Food & Beverage Manager.

As Supervisor, you will be responsible for the following duties:

• Be in charge of the assigned section to ensure smooth operation

• Present and explain menu items to guests as well as making recommendations in a professional manner

• Take training responsibilities; encourage teamwork and act as role model

• Actively take part to provide feedbacks from guests and colleagues, helping the efficient communication between junior staff and management

• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience

As Supervisor, we expect from you:

• With 4 years’ experience in F&B or hotel industry

• Experience in French fine dining or Michelin-starred restaurants is preferred

• Passionate about delivering an exceptional F&B service

• Pleasant, presentable, service -oriented and good supervision skills

• A team player with strong communication and interpersonal skills

• Proficient in Cantonese and English. Mandarin is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?