Mandarin Oriental, Hong Kong is looking for a Headwaiter/Headwaitress to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home" for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Headwaiter/Headwaitress is responsible for supervising the daily operation and ensuring that the services provided are up to the hotel’s s set standards. The Headwaiter/Headwaitress reports to the Restaurant Manager.

As Headwaiter/Headwaitress, you will be responsible for the following duties:

• Supervise the food products and services provided by the department

• Help with the training plans and carry out training sessions

• Maintain staff discipline and cooperation

• Inspect the cleanliness of all service equipment and side boards

• Prepare the duty roster for the service staff

As Headwaiter/Headwaitress, we expect from you:

• At least 5 years of experience in Food & Beverage and with minimum 2 years experience at supervisory level. Experience in 5-star hotel is highly preferred

• Computer literature including Microsoft Excel and Word

• Fluent in English and Cantonese, knowledge of Mandarin is an advantage

• Strong leadership an organizational skills and excellent communication skills

• Good customer service skills and able to work under pressure

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?