Spa Receptionist
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Mandarin Oriental, Canouan
Spa Receptionist
Mandarin Oriental Canouan is looking for a Spa Receptionist to join our Spa & Wellness Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world. Oriental, Canouan redefines the idyllic tropical island getaway.
About the job
Based at the Mandarin Oriental Canouan / within the Spa & Wellness Department in Canouan, the Spa Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and seamless spa experience. This role is responsible for guest check-in/check-out, scheduling appointments, promoting spa services and retail items, and maintaining a calm and professional atmosphere throughout the spa. The Spa Receptionist reports to the Spa & Wellness Manager.
As Spa Receptionist, you will be responsible for the following duties:
Guest Experience
- Greet all guests warmly and provide an exceptional first impression.
- Guide guests through the check-in and check-out process.
- Provide detailed information about spa treatments, packages, retail items, and facilities.
- Ensure guest comfort and maintain a relaxing spa ambiance at all times.
Scheduling & Administration
- Manage appointment bookings using spa reservation software.
- Confirm bookings, handle cancellations, and manage therapist schedules efficiently.
- Maintain accurate guest records and billing information.
- Process payments, issue receipts, and maintain cash and POS accuracy.
Communication & Coordination
- Communicate guest preferences and special requests to therapists and spa team.
- Work closely with the Spa Manager and the entire spa team to ensure smooth daily operations.
- Relay updates, maintenance needs, and supply requests in a timely manner.
Retail & Sales
- Promote spa treatments, memberships, promotions, and retail products.
- Maintain displays, ensure proper stock levels, and support spa retail sales goals.
Standards & Cleanliness
- Ensure reception, relaxation areas, treatment rooms, and retail displays are tidy and presentable.
- Follow safety, hygiene, and confidentiality standards at all times.
As Spa Receptionist we expect from you:
· Previous experience in hospitality, reception, or spa customer service preferred.
· Strong communication and interpersonal skills.
· Professional, calm, and welcoming demeanor.
· Basic computer and POS knowledge; experience with spa reservation systems is an asset.
· Ability to multitask and work in a fast-paced environment.
· Flexible availability, including weekends and holidays.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Local Benefits:
- A competitive salary
- Monthly Allowances (Food, Bus and Travel)
We’re Fans. Are you?
