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Spa Receptionist

  • 546718
  • Spa & Wellness
  • Full time
  • Mandarin Oriental, Canouan
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Spa Receptionist
Mandarin Oriental Canouan is looking for a Spa Receptionist  to join our Spa & Wellness Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway.
About the job
Based at the Mandarin Oriental Canouan / within the Spa & Wellness Department in Canouan, the Spa Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and seamless spa experience. This role is responsible for guest check-in/check-out, scheduling appointments, promoting spa services and retail items, and maintaining a calm and professional atmosphere throughout the spa. The Spa Receptionist reports to the Spa & Wellness Manager.
As Spa Receptionist, you will be responsible for the following duties:
Guest Experience
  • Greet all guests warmly and provide an exceptional first impression.
  • Guide guests through the check-in and check-out process.
  • Provide detailed information about spa treatments, packages, retail items, and facilities.
  • Ensure guest comfort and maintain a relaxing spa ambiance at all times.
Scheduling & Administration
  • Manage appointment bookings using spa reservation software.
  • Confirm bookings, handle cancellations, and manage therapist schedules efficiently.
  • Maintain accurate guest records and billing information.
  • Process payments, issue receipts, and maintain cash and POS accuracy.
Communication & Coordination
  • Communicate guest preferences and special requests to therapists and spa team.
  • Work closely with the Spa Manager and the entire spa team to ensure smooth daily operations.
  • Relay updates, maintenance needs, and supply requests in a timely manner.
Retail & Sales
  • Promote spa treatments, memberships, promotions, and retail products.
  • Maintain displays, ensure proper stock levels, and support spa retail sales goals.
Standards & Cleanliness
  • Ensure reception, relaxation areas, treatment rooms, and retail displays are tidy and presentable.
  • Follow safety, hygiene, and confidentiality standards at all times.
As Spa Receptionist we expect from you:
·  Previous experience in hospitality, reception, or spa customer service preferred.
·  Strong communication and interpersonal skills.
·  Professional, calm, and welcoming demeanor.
·  Basic computer and POS knowledge; experience with spa reservation systems is an asset.
·  Ability to multitask and work in a fast-paced environment.
·  Flexible availability, including weekends and holidays.
Our commitment to you
  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
Local Benefits:
  • A competitive salary 
  • Monthly Allowances (Food, Bus and Travel)
We’re Fans. Are you?
 

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