Mandarin Oriental, Barcelona is looking for a Spa Concierge (Sick Leave Cover) to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, home to several historic modernist works and architectural gems by Gaudí. The hotel offers 120 rooms, 28 of which are suites, all uniquely decorated by Patricia Urquiola. It features a 2 Michelin-starred restaurant, various gastronomic spaces, and a luxurious Spa with 8 treatment rooms, indoor pool and gym.

About the job

Based at Mandarin Oriental, Barcelona, within the Spa & Wellness Department, the Spa Concierge is responsible for providing a seamless guest experience and operational support across all spa areas during a maternity or medical leave cover. This position reports to the Spa Director.

As Spa Concierge, you will be responsible for the following duties:

• Support the company's philosophy and service culture through the use of our Pillars of Legendary Quality Experiences, Guiding Principles, and D.E.L.I.G.H.T. standards to ensure guest satisfaction.

• Ensure high standards of cleanliness and organization in the Spa and Reception area at all times.

• Assist in the operations of all Spa departments including swimming pool, locker rooms, fitness center, relaxation area, retail, pantry, spa suites, and events.

• Maintain inventories and prepare daily schedules, confirmation letters, guest files and records.

• Respond courteously to guest inquiries via phone and in person, following MOHG etiquette standards.

• Support the guest journey from arrival to departure ensuring a warm, friendly and professional welcome.

• Prepare gift certificates, manage incoming/outgoing faxes and packages, and log turn-away guests.

• Maintain the reception area clean, stocked, and professionally presented at all times.

• Participate in training sessions and attend daily line-ups and departmental meetings.

• Ensure accurate appointment scheduling to maximize productivity and service quality.

• Comply with all health, safety, and hygiene policies as outlined by the Spa Director.

• Promote retail and spa services, contributing to sales targets as defined by management.

• Demonstrate professionalism in appearance, punctuality, and guest interactions.

As Spa Concierge, we expect from you:

• Strong interpersonal and communication skills.

• Fluent English and Spanish.

• Experience in luxury hospitality or wellness environments.

• Excellent grooming, punctuality, and a guest-centric attitude.

• Solid administrative and telephone etiquette skills.

• Experience with SpaSoft or similar booking software is a plus.

• Flexibility to adapt to guest needs and operational demands.

• Ability to work cohesively in a multicultural team.

• High standards of personal hygiene and presentation.

Our commitment to you

• Learning & Development tailored to your role and career path.

• MOstay: enjoy complimentary nights and special rates at MO hotels worldwide.

• Wellbeing & Work-Life Balance through various health and wellness initiatives.

Additional Benefits:

• Weekly staff canteen with rotating menus.

• Training platform with wide course catalogue.

• Freshly laundered uniforms provided.

• Coffee corner available all day.

• Staff parties, team buildings and recognition events.

• Birthday day off.

• Staff scooter and bike parking.

• Free weekly physiotherapy sessions.

• Global mobility opportunities within the Group.

Mandarin Oriental is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all colleagues.