Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.
Duties and responsibilities:
Ensure that the wine list is continuously updated about trends, focusing on Italian and local products and labels
Serve all beverage orders in a professional manner, using the correct equipment and following the proper procedures
Be able to recommend wine to guests according to the requirements
Take beverage orders promoting up-selling techniques
Advise and train the service team for what concerns all aspects of the beverage service
Ensure that all wine lists are updated and maintain an accurate sales record of wines and spirits
Control the stock levels of all beverage items
Assist with the service of food if and when necessary
Requirements:
Previous working experience in a fine-dining restaurant, preferably in a 5-star luxury resort/hotel
Fluent in English and Italian
Willing to learn and able to work under pressure
Proactive, with good customer-service skills
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