Follow all Standards and Procedures as taught by Asst. Spa Operations Manager.
To ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa departments as required:
Front Desk
Spa Retail Area
Relaxation Area
Preparation Room
Fitness Center
Report dysfunctional equipment to Spa Operations Supervisor
To maintain inventory of supplies for the operations of the spa
To attend daily line-ups, weekly and monthly spa meetings
Will be expected to assist various demonstrations and events
Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa Operations Supervisor
Must have the ability to courteously interact and answer all spa and hotel related questions with guests
Assist in all areas of the spa as and when necessary
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Supervisor
Will be responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness center, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards
Will have attention to detail and be able to arrange spa items in a decorative manner.
To assist in the smooth flow of the guests journey throughout the day
Will be expected to aid therapists in setting up for treatments and clearing away after.
Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen
Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day
Set up of fitness and wellness centre and ensure all standards are maintained throughout the day
To perform all daily assigned spa attendant tasks
Courtesy to guests and other members of staff at all times
To attend to guests in waiting areas and fitness centre and pool. Ensuring that they are comfortable as well as offering refreshments
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager
Will greet each guest with a smile and acknowledge guest even in passing
Will proactively offer assistance to all spa guests when necessary
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