Support the Director of Commerce on maintaining proper record of Mandarin Oriental, Kuala Lumpur’s corporate account database, prepare the Balance Scorecard and managing the sales team Weekly Call Planner, Sales Calls Activities and Sales Manager’s Month-End Report
Perform secretarial duties and support the Director of Commerce and the sales team. Handle all administrative matters relating to the Sales and Marketing office and made decisions within scope of assigned authority.
To prepare for meeting agendas and ensure such agendas are distributed at least one day in advance
To maintain adequate stocks of office supplies within the department
To ensure all office equipment and their maintenance schedules are followed
To ensure the Centralized Filing System
To be fully conversant with the standard letters/forms and utilize such letters/forms effectively
To keep close control on paper usage and wastage. To practice conservation of office supplies in all areas of the job
To have a good knowledge of the MOKUL and its related facilities as is required based on her interaction with clients
To follow the guidelines of the Department’s SOP manual closely
To handle communication with clients on behalf of sales personnel or in their absence
To perform all duties and responsibilities in a timely and efficient manner in accordance with established Mandarin Oriental policies to achieve the overall objectives of the position
To establishes and maintains effective employee relations
To maintain the highest standards of professionalism, ethics and attitude toward all hotel guests, clients and associates
To be well versed with the personal computer and operating the various computer software programmes
To maintain a professional business confidentiality
To perform related duties and special projects as assigned
Maximize room sales and revenue for the hotel through efficient turn-around time and prioritizing up-selling.
Prioritizing the quality of reservations, responding to all reservation sales inquiries through professionally written and spoken communi...
Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service deli...
Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service deli...
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